Engage interaction not running on certain machines
Jul 25, 2012
Hi there
I have published several courses in Presenter which include Engage interactions. These have been uploaded via FTP client to the host site and I can browse to them and on some workstatsions, everything runs fine.
The presentation runs, when I get to an Engage interaction tab, the interaction opens and I can navigate through the interaction.
However, when I access the presentations from other machines, the Presentation will load fine and all the non-Engage tabs work fine. However, when I browse to a tab with an Engage interaction, the interaction screen loads and displays the Introduction message, but from there the slide just stops. I cannot navigate through the Engage interaction all I can do is navigate aways from the slide completely.
I am not sure whether it is a red herring or not, but the Engage interaction all ran fine on an IE8 client, but not on an IE9 client. However, the interaction still did not work even when I set the IE9 client to run in IE8 mode.
If anyone can shed some light that would be great.
2 Replies
Welcome to Heroes, James!
I'd start by giving the troubleshooting tips in this article a look, and if you continue to experience the issue, please feel free to contact our support team for further help. Thanks!
Thanks for that,
I followed the tips but was still not able to come right. I will follow up with support.
Thanks for your help
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