Sorry to hear about the error you've encountered and if you've already tried installing as an admin we may need to take a look at the logs associated with your system. Can you connect with our Support engineers here?
Hi, Maria -- Sorry to see that you are having these issues! I cannot say that I have seen that particular error code before, so I think it might be a good idea for our Support Engineers to analyze the info you have provided above.
Please use this link to submit a support case, and a member of the Support Staff will be in touch with you via email shortly thereafter. I will be on the lookout for your case, and I plan to share pertinent updates here in the thread for others who may experience a similar issue and come across this thread.
UPDATE: For anyone who may come across this thread, I wanted to share after working with our Support Staff, Maria let them know she was all set, as "The problem was a conflict between the Adobe Presenter I already had on my computer." Hope that helps! :)
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Hi Maria,
Sorry to hear about the error you've encountered and if you've already tried installing as an admin we may need to take a look at the logs associated with your system. Can you connect with our Support engineers here?
Hi, Maria -- Sorry to see that you are having these issues! I cannot say that I have seen that particular error code before, so I think it might be a good idea for our Support Engineers to analyze the info you have provided above.
Please use this link to submit a support case, and a member of the Support Staff will be in touch with you via email shortly thereafter. I will be on the lookout for your case, and I plan to share pertinent updates here in the thread for others who may experience a similar issue and come across this thread.
UPDATE: For anyone who may come across this thread, I wanted to share after working with our Support Staff, Maria let them know she was all set, as "The problem was a conflict between the Adobe Presenter I already had on my computer." Hope that helps! :)
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