Error copying player files (Error code: 1223)

Oct 12, 2011

Hi, I'm having trouble previewing my presentations. Preview takes ages, then either nothing happens and I have to shut down using Task Manager, or the presentation itself shuts down, or I get the following message: "There was an error copying player files. Error code: 1223".

I'm using PowerPoint 2010, and this is happening with all presentations and Quizmaker quizzes. It doesn't happen every time (it took me 5 attempts on Monday to preview a course, the same course was fine yesterday, and today I have tried four times so far with the same course and twice with two other presentations).

I've tried disabling and re-enabling the Articulate add-inm, rebooting the pc, etc.

The content isn't anything fancy - text, pngs and the odd jpeg, slide transitions (in one presentation) and the odd animation (in one presentation).

Can anyone help?

2 Replies

Brian Batt
Staff

over 12 years ago10/12/11 at 6:59 pm (UTC)

Hi Chris,

You may encounter the following error message while publishing your Presenter ’09 presentation:

"There was an error copying player files. Error Code: 1223"

Please review the following article for more information:

http://www.articulate.com/support/presenter09/kb/?p=3799

Chris Burns
Author

over 12 years ago10/13/11 at 4:45 am (UTC)

Hi Brian,

Thanks for your answer. It looks like the problem is when I'm trying to publish while other tasks are going on in the background (e.g. security scan). I guess I'll need to check my CPU useage before pressing the Preview button!

Error copying player files (Error code: 1223)

2 Replies

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