Problem with migrating presentation to live server

I'm having a very odd issue with one of my presentations.

I published my presentation and put it on the internal test server (it's being shown through a website). Everything works. I opened my ftp and put it on the live server and this is what happens when I open the presentation (see attached screenshot), keeping in mind there are only 56 total slides.

I have another presentation on there that I did the same way and that works fine on the live site.

I must say also, that I have used articulate to publish several presentations, including earlier versions of this one. This is the first time I've encountered anything like this.

I tried to rebuild and re-publish the project, but nothing different. I'm at a loss! Any ideas anyone??

Thanks for reading

12 Replies
Brian Batt

Hi Devils Advocate & welcome to Heroes,

If your published Articulate Presenter output plays properly on your local computer, but won't load after you've uploaded it to your Web site, please review the knowledge base article(s) below for possible solutions: 

Presenter '09: 

http://www.articulate.com/support/presenter09/kb/?p=1199 

Presenter 5: 

http://www.articulate.com/support/kb/000605.php

Devils Advocate

Thanks. I checked them out. The part about 160/100 slides is correct so it must be the issue.

Any idea why this would happen to only one? I uploaded several at the same time and this is the only one it happened to.

Again, thanks for the shove in the right direction. I'll try to see what I come up with.

Devils Advocate

Hey Brian, Thanks for replying.

Unfortunately, I tried re-uploading and got the same result. I also followed the instructions for ftp upload through Articulate, but it won't connect to my ftp client. I'm going to talk to our admin about whether or not the files are going over as binary as the other link suggested, but that will take a bit of time as he is not on premises.

I'm going to keep trying though

Thanks again

Devils Advocate

Ok, I tried all the suggestions I found on the links you provided. I tried to re-publish. I tried to publish using the articulate ftp. I tried to transfer everything making sure it was uploading as binary files. Nothing worked.

Do you have any other suggestions? Or is there technical support available?

Like I said before, it only happened to this one presentation, and I've been able to properly upload others before and since, so I'm stumped.

Thanks for reading

Justin Wilcox

When you republished, did you republish to a new directory so as to make sure you weren't overwriting any bunk files? Also, what are the exact steps you are taking to upload? What I think might be best is if you do this:


Launch our web-based screen recorder here:
http://www.articulate.com/support/contact/addscreencast.php

Show us exactly the steps you are taking and copy and paste the URL for the screencast into your reply here so we have a better understanding of what is happening.

Brandon Rizzo

Justin Wilcox said:

When you republished, did you republish to a new directory so as to make sure you weren't overwriting any bunk files? Also, what are the exact steps you are taking to upload? What I think might be best is if you do this:


Launch our web-based screen recorder here:
http://www.articulate.com/support/contact/addscreencast.php

Show us exactly the steps you are taking and copy and paste the URL for the screencast into your reply here so we have a better understanding of what is happening.


Hi, I have submitted a case to be reviewed, and this is the exact problem I am experiencing.  However I have already tried this solution and it did not work for me.  I republished from Articulate to a completely new directory, uploaded to server, still experience the same problem.

-All our published articulate directories were recently migrated from a dedicated Windows server to a Linux server with shared hosting on Hostgator.com

-I can link directly to the .flv file in the data folder and it will play.

__________

And Solved!  Articulate support responded to my case and I needed to upload as binary.