I am using moodle 1.9.2 and Articulate studio. I tried to upload a course with some interactions as adding resource (link to file or web site) but as I select the .zip file the upload stopped with following error:
internet explorer has stopped working
I already uploaded a file with this method without problems, the only difference in this last one is that I have a flipbook interaction. Could this give some problems?
I could not upload them as Scorm activity, as both presentation freezed after starting.
Moodle 1.9.2 is 3 years old and has hundreds of SCORM related bugs (not to mention a lot of security issues) - the latest 1.9 release is 1.9.12 and you should upgrade to solve your SCORM issues (and to prevent your site from being hacked)
Thanks Silvia for posting your question. I'm having similar trouble. I'm new to both Moodle and Articulate. Last night I followed the instructions posted on this site back in 2006 about uploading the zip file into Moodle. I followed the instructions and all worked well....execpt.....none of the Articulate Engage interactions displayed - blank screen. Like you Silvia, I've also incorporated the flip card interaction. A blank screen turns up when it comes to any of the Engage activities. I would have the latest versions of both Moodle and Articulate given it was only downloaded about a fortnight ago. I'll check out the link Phil and Brian talk about above to see if that fixes my problem. Any other ideas why they're not working?
Well, it turned out to be user error (me of course!). I had a little housekeeping session with my files on Tuesday night and turns out I moved my Articulate interactions from where the program was looking so when I published the file, it didn't pick up the interactions and hence didn't play in Moodle. Just sharing this with you in case some other non-IT person makes the same silly mistake. Lesson: keep the PowerPoint file and any Articulate interactions in the one folder/location. Thanks to Dean at eCreators in Melbourne for over an hour of his help.
I only would like to answer to Phil and Dan as I just tried with a test version of moodle (1.9.12), but with same result. The course stops, hangs, no chance to use mouse. And an error appears " error- unable to acquire LMS API".
Silvia
Phil Mayor said:
Dan is right, if I remember correctly 1.9.6 or 7 was the first release where scorm was reliable in Moodle.
I would laso remember to include the articulate moodle fix on your machine to ensure articulate tracks your scorms correctly
you haven't really provided enough information here to help - does this happen in all browsers? - if not what browser does it occur under, are you using the setting to open the SCORM in a new window or the current window - try loading your SCORM in Firefox with Firebug installed and check to make sure no Javascript errors are occurring while viewing your SCORM (search on Google for details on how to do this)
Hi Silvia, I think Dan is going to be your best bet at finding a solution.
We are curently swiching over to Moodle 2 and having a few issues. Our solution is to get moodle to open in the same window then use the articulate launch page to enable a new window. This seems to work and we dont get these errors
In 1.9 I am unsure what is going on, for some users when they use the enter button they get the same issue as you. If I login as them I get the same problem even on different machines. If I login as me and access the same course I dont get the error. If I force them to skip the contents page they do not get the error.
I will try today as suggested and afterwards I let you know. Moodle has already set open in the same window. I just need to change in articulate launch page in a new window.
I wanted to add another detail. I tried just with Firefox and it works fine (SCORM package).
This test doesn't solve my issue as the customer has IE, but it is just an info for you.
Just the last question. If I select in Articulate Launch presentation in new window (creates launch page) how shall I behave with other 2 selections (allow user to resize browser and Display window with no browser controls)
Silvia
Silvia Vantusso said:
Hi Phil,
I will try today as suggested and afterwards I let you know. Moodle has already set open in the same window. I just need to change in articulate launch page in a new window.
Setting in moodle open in same window and in Articulate Launch in new window. My browser stopped totally and I needed to kill the task from task manager.
Just a small recap:
IE 8 as browser
1.9.12 as moodle version
File uploaded as SCORM Package
I have no words...
A new debug file has been produced. Do you need it?
you could add it to the frontpage on your moodle, turn on editing add a resource, link to website or file, then upload the zip , when you upload right click the file in moodle to copy the path the path and paste that into a pm, do not complete the resource on moodle and the link will not show on your frontpage. I will then be able to download it
24 Replies
Moodle 1.9.2 is 3 years old and has hundreds of SCORM related bugs (not to mention a lot of security issues) - the latest 1.9 release is 1.9.12 and you should upgrade to solve your SCORM issues (and to prevent your site from being hacked)
Dan is right, if I remember correctly 1.9.6 or 7 was the first release where scorm was reliable in Moodle.
I would laso remember to include the articulate moodle fix on your machine to ensure articulate tracks your scorms correctly
Phil
Thanks you both for the answers. I am not the administrator of moodle platform, but I will forward your suggestions.
Just another question: What do you mean with articulate moodle fix?
Thanks again.
Silvia
Hi Silvia,
I believe Phil is referring to this fix:
http://www.articulate.com/support/presenter09/kb/?p=1022
thanks Brian
having a busy week so have not had time to search
Phil
Hi guys
Thanks Silvia for posting your question. I'm having similar trouble. I'm new to both Moodle and Articulate. Last night I followed the instructions posted on this site back in 2006 about uploading the zip file into Moodle. I followed the instructions and all worked well....execpt.....none of the Articulate Engage interactions displayed - blank screen. Like you Silvia, I've also incorporated the flip card interaction. A blank screen turns up when it comes to any of the Engage activities. I would have the latest versions of both Moodle and Articulate given it was only downloaded about a fortnight ago. I'll check out the link Phil and Brian talk about above to see if that fixes my problem. Any other ideas why they're not working?
Thanks
Heather
Well, it turned out to be user error (me of course!). I had a little housekeeping session with my files on Tuesday night and turns out I moved my Articulate interactions from where the program was looking so when I published the file, it didn't pick up the interactions and hence didn't play in Moodle. Just sharing this with you in case some other non-IT person makes the same silly mistake. Lesson: keep the PowerPoint file and any Articulate interactions in the one folder/location. Thanks to Dean at eCreators in Melbourne for over an hour of his help.
Hi everybody,
I only would like to answer to Phil and Dan as I just tried with a test version of moodle (1.9.12), but with same result. The course stops, hangs, no chance to use mouse. And an error appears " error- unable to acquire LMS API".
Silvia
Hi Silvia,
you haven't really provided enough information here to help - does this happen in all browsers? - if not what browser does it occur under, are you using the setting to open the SCORM in a new window or the current window - try loading your SCORM in Firefox with Firebug installed and check to make sure no Javascript errors are occurring while viewing your SCORM (search on Google for details on how to do this)
Hi Dan,
sorry, you are right. Here some more infos:
I just enabled debug log after having published from articulate. I attached result.
Thanks again.
Silvia
Hi Silvia
Do you use the enter button to start the course? We are currently having some issues with some IE 8 users getting an LMS error using the enter button
Phil
Thanks Phil for the prompt answere! I really do not understand how can I solve the issue.
I just click on the icon scorm and that's it.
I have a new log... I think more complete (but I am not sure as I do not really understand a lot).
Silvia
Hi Silvia, I think Dan is going to be your best bet at finding a solution.
We are curently swiching over to Moodle 2 and having a few issues. Our solution is to get moodle to open in the same window then use the articulate launch page to enable a new window. This seems to work and we dont get these errors
In 1.9 I am unsure what is going on, for some users when they use the enter button they get the same issue as you. If I login as them I get the same problem even on different machines. If I login as me and access the same course I dont get the error. If I force them to skip the contents page they do not get the error.
Starnge but true
Phil
Hi Phil,
I will try today as suggested and afterwards I let you know. Moodle has already set open in the same window. I just need to change in articulate launch page in a new window.
Thanks again for your kind support.
Silvia
Hi all,
I wanted to add another detail. I tried just with Firefox and it works fine (SCORM package).
This test doesn't solve my issue as the customer has IE, but it is just an info for you.
Just the last question. If I select in Articulate Launch presentation in new window (creates launch page) how shall I behave with other 2 selections (allow user to resize browser and Display window with no browser controls)
Silvia
I normally allow the browser resiz and also no browser controls, this can cuase some of your images to distort, but we dont normally have any problems
Hi Phil. No chance. I just tried.
Setting in moodle open in same window and in Articulate Launch in new window. My browser stopped totally and I needed to kill the task from task manager.
Just a small recap:
IE 8 as browser
1.9.12 as moodle version
File uploaded as SCORM Package
I have no words...
A new debug file has been produced. Do you need it?
Silvia
Hi Silvia, oops that makes it worse then.
Can you share the scorm package, I can give it a go on our moodle, or do you have a link I can try on IE 8
Hi Phil I will cut some pages to reduce size. Shall I enclose the zip created by publishing as attachment?
yes, give me the zip it should attach and I will upload to our moodle and test with IE 8 at this end.
Hi Phil,
I prepared the zip for you. Is there a possibility to send it as private message?
Silvia
not sure if you can, but its worth a try.
Phil
You're right. I can write you a private message, but without attaching a file.
How can we manage it?
you could add it to the frontpage on your moodle, turn on editing add a resource, link to website or file, then upload the zip , when you upload right click the file in moodle to copy the path the path and paste that into a pm, do not complete the resource on moodle and the link will not show on your frontpage. I will then be able to download it
Phil
This discussion is closed. You can start a new discussion or contact Articulate Support.