Error inserting a quiz

Mar 03, 2013

I'm updating some courses.  I have Windows 7, Office 10, and Presenter 09.  Everything has been working, and I've udated a number of courses.

Now I'm running into a challenge.  I've tried to re-insert a quiz (these have all been moved to a different machine, and re-inserting the interactions and quizzes has been necessary.)  I get the following error:

Automation error

Library not registered.

in AP5.frmEngageMain.AddInteraction at line 120

The same error comes up at line 170.

The error message then changes to this:

Object variable or With block variable not set

in AP5.frmEngageMain.AddInteraction at line 180

The same error comes up at the following lines:

200

210

220

230

250

260

270

330

The screen then goes to the "Installing quiz" progress bars and hangs.  Only killing PPT and the add-in through Task Manager and rebooting the machine will give me back control.  I've rebuilt the quiz, and had the same sequence of events when attempting to insert the new quiz.

I've tried uninstalling the add-in, and I've reinstalled it, and have the same issue.

Any help someone can give me would be great.  

Thanks!

Kay

3 Replies
Justin Grenier

Good Morning Kay, and welcome to Heroes!

Since you've already tried uninstalling and reinstalling, here is a slightly more aggressive approach that you can also try.

If this doesn't help, can you please submit a Support Case and include copies of the affected files so that we can attempt to reproduce the problem in our environment?

Thanks!

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