Error message when trying to view presentation

Dec 10, 2013


I created a training module using Articulate Engage and Articulate Quizmaker.  My collegue published this module to our local drive, but was unable to view it.  She got the message "Presenter was unable to open project file".  She then logged out of her laptop and I logged on to the exact same laptop.  I published the module to the same local drive and I was then able to view the module. 

Does anyone know why this happened?



1 Reply
Christine Hendrickson

Hi there Julie!

Just need a little clarification on this one - is your colleague seeing this error when they try to open the project file, or the published output files? Sounds like it happens when running the published files, but I just want to be sure I'm understanding. 

If this happens when she tries to view the published files locally, it may simply be because she's opening it locally. If you view a published Studio '13 or '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the article below for more information:

Tips for Managing Project Files

If it's the project file, it sounds like you're already working from the local hard drive. It may help to check the file path and name of the project. 

  • Make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

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