I added an excel file as an attachment to a presentation and published creating a ZIP file to upload to my LMS. Now when I view the presentation in LMS and click on attachment, the excel file does not open. It has been saved as a winzip file instead of excel file. If you don't have winzip on your computer, you can't open.
Not sure if this is an LMS issue or if I can somehow fix. Any ideas?
Try attaching the Excel file, not a zipped file. If you want the user to have the ability to download the file, they can save the opened Excel file to their machine. Hope I'm "reading" your issue correctly.
I had the same issue, and I DID attach it as an Excel file and not as a ZIP. When I published and clicked on view presentation from the publish window, I was able to open the attachment as an Excel file. When I zipped the course so I could upload it to the LMS and then previewed it from the LMS, the attachment opened as a ZIP, but when I tried to extract files all I got was code, not a usable document. HELP!
Does zipping the course also zip the attachment? How can we get around that?
This issue is likely due to the file type not being a registered file type on the server that is hosting the content. I would contact your web administrator and see if they can add the .XLSX as a mime-type on the server and that should resolve the issue.
When you say contact my web administrator, do you mean the LMS vendor, or our company server administrators? We use Cornerstone, which is SAAS so the content is on their server.
I tried changing the file from .xlsx to .xls to see if that would work, but now it won't launch when I click View Presentation from teh Publish window. Why would that be?
Tried that; still wouldn't open in IE8, but did open in Firefox, though it showed as an .xlsx file, which means my overwrite of the course in the LMS did not work as expected, though when I viewed the changed files it showed the attachment as an .xls. I have opened a ticket with the LMS vendor.
Just wanted to check by any chance whether the excel file issue had any resolution. I added an xls file as a resource and when the module was published and the xls file clicked on it came up in a new window as random text. Does Storyline support excel files as resources?
Hi Jennifer and welcome to E-Learning Heroes! What product are you currently using? The forum here is for Presenter, but I see where you are asking about Storyline, so just wanted a bit of clarification. (If you are using Presenter, let me know if it's '09 or '13 as well)
Are you uploading your content to an LMS as well? As you can see above, Tina was following up with her LMS vendor, and I do not have an update on her reported issue, but we can try to assist you with yours.
We have this issue also. It happens with any type of file (.docx, .pdf, .xls, etc). We found it happens in IE but not Chrome. It seems to be an issue with IE. We have to use IE in compatibility mode for the attachments to open and I wish we didn't have to because then some websites look misaligned.
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Try attaching the Excel file, not a zipped file. If you want the user to have the ability to download the file, they can save the opened Excel file to their machine. Hope I'm "reading" your issue correctly.
I had the same issue, and I DID attach it as an Excel file and not as a ZIP. When I published and clicked on view presentation from the publish window, I was able to open the attachment as an Excel file. When I zipped the course so I could upload it to the LMS and then previewed it from the LMS, the attachment opened as a ZIP, but when I tried to extract files all I got was code, not a usable document. HELP!
Does zipping the course also zip the attachment? How can we get around that?
Hi Tina.
This issue is likely due to the file type not being a registered file type on the server that is hosting the content. I would contact your web administrator and see if they can add the .XLSX as a mime-type on the server and that should resolve the issue.
When you say contact my web administrator, do you mean the LMS vendor, or our company server administrators? We use Cornerstone, which is SAAS so the content is on their server.
I tried changing the file from .xlsx to .xls to see if that would work, but now it won't launch when I click View Presentation from teh Publish window. Why would that be?
Hi Tina.
Here's what I would suggest doing.
Tried that; still wouldn't open in IE8, but did open in Firefox, though it showed as an .xlsx file, which means my overwrite of the course in the LMS did not work as expected, though when I viewed the changed files it showed the attachment as an .xls. I have opened a ticket with the LMS vendor.
Just wanted to check by any chance whether the excel file issue had any resolution. I added an xls file as a resource and when the module was published and the xls file clicked on it came up in a new window as random text. Does Storyline support excel files as resources?
Hi Jennifer and welcome to E-Learning Heroes! What product are you currently using? The forum here is for Presenter, but I see where you are asking about Storyline, so just wanted a bit of clarification. (If you are using Presenter, let me know if it's '09 or '13 as well)
Are you uploading your content to an LMS as well? As you can see above, Tina was following up with her LMS vendor, and I do not have an update on her reported issue, but we can try to assist you with yours.
Tina,
We have this issue also. It happens with any type of file (.docx, .pdf, .xls, etc). We found it happens in IE but not Chrome. It seems to be an issue with IE. We have to use IE in compatibility mode for the attachments to open and I wish we didn't have to because then some websites look misaligned.
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