Hi, I get this message when I open a ppt or close a ppt. I have a licenses, restarted and still get this message. When I start someting in Presenter I also get this message and then I can't do anything. Then I have to restart the computer and it works.
Hi there, Haidi. Glad you joined eLearning Heroes, and sorry you see that error!
I see my teammate, Rowie, shared our How to Fix Unexpected or Erratic Behavior steps in your support case. Be sure to let us know if that solves the issue – we're standing by!
Oh no, Karen. Sorry you're hitting a snag after those steps!
I've opened a case for you with our Support Engineers so we can have a closer look. They're rockstars at finding the cause of such issues, and I'll follow along so I can share any relevant insight here!
What is the status of this case? I too am encountering the "Failed to detect Articulate Presenter process" dialog box whenever I open/close a deck in Microsoft PowerPoint 2016, and have little desire to be a guinea pig in a process which will prevent me from re-installing Articulate Studio 360.
Hi there, Joseph. We sent Karen some additional help in getting her Articulate 360 apps installed again. Performing a reinstallation most frequently helps to clear any odd behavior and re-establish permissions for each program.
If you have any hesitation, we're happy to help! You can reach out to my team here for more guidance. If you have an Articulate 360 for Teams subscription, you'll get priority support, including live chat, using that link. (You'll need to be signed in using your Teams Articulate ID)
I am having the same problem. I just installed the Articulate apps and opened a PPT. I got this message "Failed to detect Articulate Presenter Process". How do I resolve this issue?
Step #2 "Locate your Studio installation file." Could we perhaps try to be a bit less vague? Like provide a specific filename and its default location?
Hi,
The error message disappeared after I re-booted my laptop. Also, the PPT file was in a network drive so I moved it to the local drive.
I am now able to use the application.
Thank you for the follow up.
Naomi B. Mora, MSN, RN-BC
Clinical Coordinator
HealthStream Institution Administrator
Associate Training and Development
Holy Cross Hospital
Phone: 954-958-4824
Email: Naomi.Mora@holy-cross.com A member of Trinity Health, operating in the spirit of the Sisters of Mercy
[cid:image001.png@01D546DA.F3771460]
Confidentiality Notice:
This e-mail, including any attachments is the property of Trinity Health and is intended for the sole use of the intended recipient(s). It may contain information that is privileged and confidential. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please delete this message, and reply to the sender regarding the error in a separate email.
The solution I was provided involved the following:
A complete uninstall of all Articulate Studio 360 components
Wipe of all Articulate-related entries in the system registry
Re-install of all Articulate components
System reboot
Test of all Articulate components and PowerPoint (as I am still in the testing phase, I cannot definitively say if the problem has, in fact, been addressed)
This is hardly what I would describe as "elegant," as the entire process of troubleshooting, log retrieval and uploading, and back-and-forth communication with Articulate took the better part of a day. Has I not been fortunate enough to be a local admin on my PC, total time spent would have probably been doubled. This current "fix" needs to be completely overhauled and packaged for those who are not local admins, and not involve a complete uninstall and re-install.
Alyssa, if you had read Chris' message, you would have seen he was following the instructions provided by Lauren, which were for Studio 13, not Studio 360. Katie responded with the instructions for Studio 360 at the top of this thread, which begs the question, why a fix for Studio 13 was inserted into this conversation at all. There are subtle differences between the two processes, apparently enough to wreck PowerPoint and not doing a thing about the problem if executed on the wrong version of Studio.
Less than 12 hours after executing the latest "fix" and running PowerPoint through several open/save/close/exit cycles, the "Failed to detect Articulate Presenter process" dialog box reappeared when closing PowerPoint.
When I was a guinea pig/beta tester for Macromedia, I was at least thanked with polo shirts and water bottles.
Umm, followed the steps, worked for about 5 minutes then same issue. I don't have all day to beta test your software. Can you just fix your software then get back to me when it's not broken anymore?
Same here, Chris. The bug went from consistent to intermittent, but is still very much alive. As I was unable to reproduce the issue with Renson on a consistent basis after the latest "fix," it was of little value to both of us to have him connected live to my PC, waiting for the bug to miraculously pop up.
Other than staff weighing in on this forum with non-solution solutions and "rah-rahs," I'm not seeing any actual progress towards diagnosing and repairing what looks very much like a PowerPoint integration problem. AND has been a known bug for at least 3 months, if not more.
I see that my colleague, John, reached out again to ask if you could pull the diagnostic logs to continue troubleshooting with us. We're not seeing this as a widespread issue across all customers (although I know there are a handful in this discussion and others) so it's pointing to an environmental issue. If you can respond to John's latest email that would really help us find a permanent solution for you.
Joseph, I'll ask our engineers to share those same directions with you for additional next steps. Keep your eyes out for another email shortly.
I am also having issues. I am not an admin on my computer and don't have the time to troubleshoot and include someone from our IT department. This started to occur for me with the last Storyline 360 update to version 3.31.19951.0 It's occurring with every version of powerpoint that I open and close.
I'm so sorry for the trouble this oddity is causing.
The nature of this behavior has been a tough one for us to identify. Would you be willing to work with our Support Engineers by clicking here so we can quickly pull a few system logs to help us get to the root?
Since you both have a Teams subscription, you'll get access to priority support and can chat instantly with our team. They'll do everything they can to ensure your tools are up and running in no time!
Unfortunately, I do not have Admin access, so it may take some time so that I can work with IT. I saw the Katie's reply below for perhaps a different option and will replay to her as well.
36 Replies
Hi there, Haidi. Glad you joined eLearning Heroes, and sorry you see that error!
I see my teammate, Rowie, shared our How to Fix Unexpected or Erratic Behavior steps in your support case. Be sure to let us know if that solves the issue – we're standing by!
After I did all the step in fixing I now cannot reinstall the Articulate Studio 360. Any advice?
Oh no, Karen. Sorry you're hitting a snag after those steps!
I've opened a case for you with our Support Engineers so we can have a closer look. They're rockstars at finding the cause of such issues, and I'll follow along so I can share any relevant insight here!
What is the status of this case? I too am encountering the "Failed to detect Articulate Presenter process" dialog box whenever I open/close a deck in Microsoft PowerPoint 2016, and have little desire to be a guinea pig in a process which will prevent me from re-installing Articulate Studio 360.
Hi there, Joseph. We sent Karen some additional help in getting her Articulate 360 apps installed again. Performing a reinstallation most frequently helps to clear any odd behavior and re-establish permissions for each program.
If you have any hesitation, we're happy to help! You can reach out to my team here for more guidance. If you have an Articulate 360 for Teams subscription, you'll get priority support, including live chat, using that link. (You'll need to be signed in using your Teams Articulate ID)
Same problem - followed Rowie's steps for Windows 10, but still having same issue. What are the next steps? It's rendering Powerpoint almost unusable.
I am having the same problem. I just installed the Articulate apps and opened a PPT. I got this message "Failed to detect Articulate Presenter Process". How do I resolve this issue?
Hello Chris and Naomi!
Sorry you're running into this issue! It looks like the fix is repairing Presenter.
You can follow the steps here! This article applies to Presenter, Studio '13, Quizmaker '13, and Engage '13.
Please let me know if you are still seeing the error message after making the changes.
Step #2 "Locate your Studio installation file." Could we perhaps try to be a bit less vague? Like provide a specific filename and its default location?
Hi,
The error message disappeared after I re-booted my laptop. Also, the PPT file was in a network drive so I moved it to the local drive.
I am now able to use the application.
Thank you for the follow up.
Naomi B. Mora, MSN, RN-BC
Clinical Coordinator
HealthStream Institution Administrator
Associate Training and Development
Holy Cross Hospital
Phone: 954-958-4824
Email: Naomi.Mora@holy-cross.com
A member of Trinity Health, operating in the spirit of the Sisters of Mercy
[cid:image001.png@01D546DA.F3771460]
Confidentiality Notice:
This e-mail, including any attachments is the property of Trinity Health and is intended for the sole use of the intended recipient(s). It may contain information that is privileged and confidential. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please delete this message, and reply to the sender regarding the error in a separate email.
Umm, I have 360. The supplied link was to download just Studio 13 installer. How do I go about this with Articulate 360??
Hi Chris,
It sounds like you followed these steps for Studio 360, and now PowerPoint is unusable. Is that right?
I'm opening a case for you so we can get this sorted out as soon as possible. Our Support team will reach out to you soon!
The solution I was provided involved the following:
(as I am still in the testing phase, I cannot definitively say if the problem has, in fact, been addressed)
This is hardly what I would describe as "elegant," as the entire process of troubleshooting, log retrieval and uploading, and back-and-forth communication with Articulate took the better part of a day. Has I not been fortunate enough to be a local admin on my PC, total time spent would have probably been doubled. This current "fix" needs to be completely overhauled and packaged for those who are not local admins, and not involve a complete uninstall and re-install.
Alyssa, if you had read Chris' message, you would have seen he was following the instructions provided by Lauren, which were for Studio 13, not Studio 360. Katie responded with the instructions for Studio 360 at the top of this thread, which begs the question, why a fix for Studio 13 was inserted into this conversation at all. There are subtle differences between the two processes, apparently enough to wreck PowerPoint and not doing a thing about the problem if executed on the wrong version of Studio.
Less than 12 hours after executing the latest "fix" and running PowerPoint through several open/save/close/exit cycles, the "Failed to detect Articulate Presenter process" dialog box reappeared when closing PowerPoint.
When I was a guinea pig/beta tester for Macromedia, I was at least thanked with polo shirts and water bottles.
Hi Joseph,
Thanks for popping back in and letting us know that you're running into an issue again.
I see that you are continuing to work with Renson as well, so you are in great hands.
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Hey Joy,
I am sorry that you are running into this snag as well! Depending on which product you have, you will want to first try following these steps:
After following those steps if you are still encountering some trouble, please free to reach out to our team for additional guidance. We are happy to help!
Umm, followed the steps, worked for about 5 minutes then same issue. I don't have all day to beta test your software. Can you just fix your software then get back to me when it's not broken anymore?
Same here, Chris. The bug went from consistent to intermittent, but is still very much alive. As I was unable to reproduce the issue with Renson on a consistent basis after the latest "fix," it was of little value to both of us to have him connected live to my PC, waiting for the bug to miraculously pop up.
Other than staff weighing in on this forum with non-solution solutions and "rah-rahs," I'm not seeing any actual progress towards diagnosing and repairing what looks very much like a PowerPoint integration problem. AND has been a known bug for at least 3 months, if not more.
Hi Chris,
I see that my colleague, John, reached out again to ask if you could pull the diagnostic logs to continue troubleshooting with us. We're not seeing this as a widespread issue across all customers (although I know there are a handful in this discussion and others) so it's pointing to an environmental issue. If you can respond to John's latest email that would really help us find a permanent solution for you.
Joseph, I'll ask our engineers to share those same directions with you for additional next steps. Keep your eyes out for another email shortly.
I am also having issues. I am not an admin on my computer and don't have the time to troubleshoot and include someone from our IT department. This started to occur for me with the last Storyline 360 update to version 3.31.19951.0 It's occurring with every version of powerpoint that I open and close.
I have this problem now...worked fine earlier in the week.
Hi, Marlit and Chris.
I'm so sorry for the trouble this oddity is causing.
The nature of this behavior has been a tough one for us to identify. Would you be willing to work with our Support Engineers by clicking here so we can quickly pull a few system logs to help us get to the root?
Since you both have a Teams subscription, you'll get access to priority support and can chat instantly with our team. They'll do everything they can to ensure your tools are up and running in no time!
Hi Vincent,
Unfortunately, I do not have Admin access, so it may take some time so that I can work with IT. I saw the Katie's reply below for perhaps a different option and will replay to her as well.
Hi Katie,
I am having the same problem. Would it be possible to work with the Support Engineers as well?
This discussion is closed. You can start a new discussion or contact Articulate Support.