File Not Found error triggering on player.css file in published content
Aug 01, 2019
Our web site was scanned recently for broken links, and a handful of our Articulate Studio '13 lessons are triggering a "404 Not Found" error. The two files with url calls that keep coming up are in the player.css file in the mobile directory of the lessons. The two files are "play_100.png" and "ipad_controls_32.png". What's odd is that it appears that all of our Articulate Studio '13 lessons contain references to these files. Yet, I cannot find these files anywhere in the published directories. I'm trying to explain to the person providing me the report why some lessons with this code would trigger a broken link while others would not (and more importantly, why I don't think there's anything I can do about it). I realize that I'm pretty deep in the weeds, but do you have an explanation for why the url calls in the player.css file on lines 997 and 1342 would trigger a file not found error in some instances, but not others? Also, is there anything I can do to prevent the error from happening?
3 Replies
Hi Andy,
Thanks for reaching out and sharing the error that you are experiencing.
We have this error reported to our team.
I do not have an update at this time nor a reason why, but your published output for your learners should not be affected.
Thanks, Leslie! To follow up on your comments, I haven't noticed any playback issues with the lessons that were flagged. I also haven't noticed anything different between the lessons that were flagged and comparable ones that didn't get flagged. I'm not sure how the report gets generated, so I don't have any insight there. However, I can pass along a couple of published lessons (one that gets flagged and one that doesn't) if it would help.
I appreciate it, Andy. It looks like we have it documented and our team has been able to replicate, so no immediate need on providing an example.
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