I've had to use older Flash movies made at 12 fps in courses I'm creating in Presenter. Following advice and a tutorial, I inserted these Flash movies as web objects to view them at the intended speed. These Flash web objects work well in the Preview mode, but do not even show up on screen when published. I published for Web, both developed and viewed on my PC, with all files residing on my C: drive. I see that the web object folders were created, reside with the published Articulate project, and work independently when opened solo. What gives?
Would you like to send us your files so we can take a closer look and help find a solution? If so, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
I just uploaded the Articulate Presenter package you requested. It's a one-slide show to demonstrate the problem about Flash movie as web object not appearing when a presenation is published. Attached here are the Flash .swf and Index.html files that go with the presentation. I tried to upload both, anyway.
I am using PowerPoint 2010, kept up to date by my employer and Articulate Presenter '09, kept up to date (I believe). The Flash piece, 1JT1302.swf, was created in 2005 with Flash MX2004, according to my supervisor.
This is one of three such incidents in my 20-slide presentation. I saw no reason to send you the whole thing.
Please let me know if you received everything -- Articulate package, 1JT1302.swf, and index.html files.
Thanks a bunch. I'm looking forward to your reply!!
I went ahead and 're-sent' the .swf file referred to above, attached to this post. It appeared this file did not upload with the index.html file attached to my previous reply.
Peter, I am having a similar problem with large MP4 files inserted as Flash objects into Articulate.
With files of around 40-50 MB there is no problem but I have one file of about 297 MB which previews fine but when published it fails to run and the browser just hangs.
Same with IE, Firefox and Safari.
The MPEG file also runs fine on it's own.
The only way I can make it work is if I reduce the file size and hence the quality of the image.
Videos in Articulate Studio ‘09 content will progressively download, so that users will not have to wait for the entire video to be downloaded to their computer before playback begins.
In some cases, however, an MP4 file may not be properly formatted to allow progressive downloading, which means users would have to wait for the video to be fully downloaded before it begins to play. If you have an MP4 file that is exhibiting this behavior in your published content, you may be able to correct it. Here's how.
The qt-faststart.exe did not work as I have MP4 file extensions and although the article says you can use those extensions the program asks for .mov !
I did find another program that converts to FLV but the quality was poor.
The problem appears to be the file size in the published html program (LMS) as the Articulate Preview works great.
Smaller MP4 files with hi quality work fine, it appears to be when I have the setting at high quality but lots of video content the file size gets large and html does not seem to like that.
If you'd like to share your files with us, one of our support team can take a look and see if there's something that can be done. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
Case #00274816 is solved, thanks to Miker Ang. Regarding Flash movie inserted as web object doesn't appear when published. The answer: "You must test the published output in the environment it was published for. For your published for web courses, you must upload these to a web server for proper testing." He did it yesterday, published a test presentation to the web. I did it today, published for CD, locally on my C: drive. Both worked as intended. Thanks, Miker, and Pete.
I'm happy now. I'll have to take a new picture, smiling, for my profile.
14 Replies
Hi Frank, welcome to Heroes!
Would you like to send us your files so we can take a closer look and help find a solution? If so, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
I apologize for this mistaken, empty reply post....
Hey, Pete. Sorry for the empty reply above.
I just uploaded the Articulate Presenter package you requested. It's a one-slide show to demonstrate the problem about Flash movie as web object not appearing when a presenation is published. Attached here are the Flash .swf and Index.html files that go with the presentation. I tried to upload both, anyway.
I am using PowerPoint 2010, kept up to date by my employer and Articulate Presenter '09, kept up to date (I believe). The Flash piece, 1JT1302.swf, was created in 2005 with Flash MX2004, according to my supervisor.
This is one of three such incidents in my 20-slide presentation. I saw no reason to send you the whole thing.
Please let me know if you received everything -- Articulate package, 1JT1302.swf, and index.html files.
Thanks a bunch. I'm looking forward to your reply!!
I went ahead and 're-sent' the .swf file referred to above, attached to this post. It appeared this file did not upload with the index.html file attached to my previous reply.
Thanks for that, Frank.
Were you given a case number so I can follow through?
Yep. I just got the e-mail. Case #00274816 .
Great, looks like we've received it and we'll let you know if we need any of the other files. Thanks!
Hi guys,
Peter, I am having a similar problem with large MP4 files inserted as Flash objects into Articulate.
With files of around 40-50 MB there is no problem but I have one file of about 297 MB which previews fine but when published it fails to run and the browser just hangs.
Same with IE, Firefox and Safari.
The MPEG file also runs fine on it's own.
The only way I can make it work is if I reduce the file size and hence the quality of the image.
I don't really want to do this.
Any suggestions?
Welcome to Heroes, Mike!
Videos in Articulate Studio ‘09 content will progressively download, so that users will not have to wait for the entire video to be downloaded to their computer before playback begins.
In some cases, however, an MP4 file may not be properly formatted to allow progressive downloading, which means users would have to wait for the video to be fully downloaded before it begins to play. If you have an MP4 file that is exhibiting this behavior in your published content, you may be able to correct it. Here's how.
Let us know if that does the trick...
Thanks!
Thanks Peter, I'll give it a go.
Hi Peter,
The qt-faststart.exe did not work as I have MP4 file extensions and although the article says you can use those extensions the program asks for .mov !
I did find another program that converts to FLV but the quality was poor.
The problem appears to be the file size in the published html program (LMS) as the Articulate Preview works great.
Smaller MP4 files with hi quality work fine, it appears to be when I have the setting at high quality but lots of video content the file size gets large and html does not seem to like that.
Any other suggestions?
Hey Mike!
If you'd like to share your files with us, one of our support team can take a look and see if there's something that can be done. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!
Case #00274816 is solved, thanks to Miker Ang. Regarding Flash movie inserted as web object doesn't appear when published. The answer: "You must test the published output in the environment it was published for. For your published for web courses, you must upload these to a web server for proper testing." He did it yesterday, published a test presentation to the web. I did it today, published for CD, locally on my C: drive. Both worked as intended. Thanks, Miker, and Pete.
I'm happy now. I'll have to take a new picture, smiling, for my profile.
Ha! Glad to hear you got it resolved, Frank. And thanks for sharing the solution!
This discussion is closed. You can start a new discussion or contact Articulate Support.