I am working on a training that includes a number of Greek characters used for math symbols. Some of them, when published, either don't appear in the published output or are wildly placed in different locations. I've tried different fonts (Arial vs. Cambria Math), I've tried moving text boxes, I've tried removing animation. Nothing fixes the placement of the text. This happens on multiple slides. One example is attached. Any suggestions on how to fix?
Thanks for sharing that - could you actually share your Presenter package? That'll let us take a look at all the Presenter elements you included. Here are directions on how to create a Presenter package in Studio 360.
I uploaded and have not heard anything. Do you at least have any suggestions of something I could try while I'm waiting to hear back from support?
I used to have all sorts of generated item placement issues in Presenter (back in the pre-360 days), but they were usually shapes and could usually be worked around by simply creating a new slide and copying and pasting everything. That's not working here.
Thanks Steven, I see your case came into our team last night! They'll be in touch as soon as they can. I'll let them weigh in once they've had time to test out your file.
Sorry for the delay - usually our response time is within 1-2 business days and it does appear that your case was assigned to my colleague Rowie this am. Rowie will be in touch shortly!
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Hi Steven,
Sorry that you've run into an issue with this.
Would you be able to share the slide in a .story file? I'd love to take a look.
This is Presenter, not Storyline.
Here is a .pptx of the slide. The problem occurs on many other slides, too.
Hi Steven,
Thanks for sharing that - could you actually share your Presenter package? That'll let us take a look at all the Presenter elements you included. Here are directions on how to create a Presenter package in Studio 360.
Where do I put the file? I don't really want to post it to a public forum like this.
Hi Steven,
Sure - if you can't share publicly upload to our Support team using the form here.
I uploaded and have not heard anything. Do you at least have any suggestions of something I could try while I'm waiting to hear back from support?
I used to have all sorts of generated item placement issues in Presenter (back in the pre-360 days), but they were usually shapes and could usually be worked around by simply creating a new slide and copying and pasting everything. That's not working here.
Thanks Steven, I see your case came into our team last night! They'll be in touch as soon as they can. I'll let them weigh in once they've had time to test out your file.
Hmm...still no response.
Hi Steven,
Sorry for the delay - usually our response time is within 1-2 business days and it does appear that your case was assigned to my colleague Rowie this am. Rowie will be in touch shortly!
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