HELP! Issue with running local published presentation and website

Jul 25, 2012

Cindy Sharon
By Cindy Sharon

Hello,

After creating and publishing a presentation which contains animated slides, audio and video components. I and others can locally open and successfully run the entire presentation. However, when this same zipped presentation is sent to a contractor to upload to our company website - parts of the presentation do not play. If I use an Engage Interaction ona  slide in order to play a video -  I get the circular swf file on a white background. If I used the insert Flash Movie command then I only see the background of the slide. I need help in communicating what the contractor needs to check to determine if the IS server is communicating properly to the database because it doesn't appear that the presentation was incorrectly built. And the presentation (which plays locally) doesn't play from the website.

Thank you!

Cindy

4 Replies
Peter Anderson
almost 12 years ago07/26/12 at 8:55 am (UTC)

Hi Cindy,

Did you publish your course for CD or web? You shouldn't test web or LMS content offline due to browser and Flash player security restrictions. If you're distributing your content offline, you should publish for CD and launch the presentation via Launch_Presentation.exe. If you're planning on distributing your content online, upload the content to your web server or LMS, and test it there. To learn more about publishing for CD from Presenter '09, please review this article. This article may also be of help. 

Please feel free to contact our support team for further help if needed. Thanks!

Cindy Sharon
almost 12 years ago07/26/12 at 9:00 am (UTC)

Hi Peter,

Thank you for the response. I published for the Web, saved the zipped files to my desktop and transferred those files to the FTP Server as one zip file for the third party consultant to up load to the web server. I have since asked others to open and run the zipped files. It was a success so I believe there is some issue with either to download of the zip file from the FTP Server or the placement between the database (storage for presentation in db) and the index pointer to those stored files on the database from the IIS (web server). The presentation will play but it looks like it is missing some files as the embedded engage interactions do bot appear or play.

Thank you,

Cindy

Cindy Sharon
almost 12 years ago07/26/12 at 9:10 am (UTC)

I believe something like this articule or various steps needs to happen on the other end. The location of the unzipping to match the link for the website to render each presentation is off. The pointers do not locate or open the associated embedded interactions. The web server and database to support the company website are physcially located on the other side of the world from me.  Thank you, Cindy

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