Help! The Narrator has lost her voice

I revised a presentation that was created by a consultant. She uploaded the files to Dropbox and from there I downloaded them made the necessary additions and published the course. The course I published, however, is missing all the narration. I don't understand what happened. I did not touch any of the narrated slides. Why did the narration disappear? How do I get it back. The data folder seems to have all the swf files. There are audio markers on each slide just no sound. What do I need to do to get it back? Thanks.

6 Replies
Christine Hendrickson

Good morning Mary Kay,

Sorry to hear about the trouble, sounds like the narrator has a case of stage fright! Lets see if we can get her talking again

Please take a look a this information and try the solutions listed in the article:

If you are working in Presenter '09 and notice that your audio is missing, please review the following article, which outlines reasons and solutions:
Also, be sure that your presentation is located on your local hard drive (your C: drive).  Working on a network drive or a USB (external) drive can cause erratic behavior, including loss of resources.
Please let me know if you try the steps in the article and still have trouble with the narration in the presentation.
Christine Hendrickson

Hi Mary Kay,

To answer your previous question, yes, it's possible something happened with the audio during the transfer of the file. Does the consultant that sent you the original file still have a copy? Maybe she could try sharing it with you in a Presenter Package, or try sharing from a different source.

If you'd like, we can take a closer look at the project files and see what's going on. Please include a Presenter Package on the second page of the form. Also, if you can, please share the case number you receive, so I can follow the progress. 

Thanks again, Mary Kay.