4 Replies
Awni B

Thanks, Bruce and Peter. i got the ribbons back and i am able to publish now.


My problem is that now...(i have 50 slides). some interactions don't run and it is very erratic.


my solution was to publish them individually....but when one publishes and the other vanishes...could you help resolve this.

Peter Anderson

Hi Awni,

Sorry for the trouble you're experiencing. I'd recommend sending us your files so we can take a closer look and try to reproduce what's happening on your end. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!