Articulate Presenter Ribbon not working

Jul 27, 2018

I recently upgraded to Articulate 360. I am using MS 2016, Windows 7 and DO have Service Pack 1.  The Articulate ribbon shows up in PPT, but the add-ins won't load.  I've tried everything--- adding them manually under Options- Add-ins... but they don't "stick."  I get several error messages:

"Sorry, for some reason, PPT couldn't load the C:\Program Files(x86)\Articulate\Presenter\articulate.ppa add-in." ex.

The buttons on the ribbon that appear don't work, and it doesn't allow me to normally close PPT.  Instead, it says "PPT has stopped responding"- it spins for a few seconds, and then forces a shut-down.

I've tried uninstalling Articulate 360 and re-installing it multiple times with no success.  Any ideas for me?  Thanks.

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