Articulate Presenter Ribbon not working

I recently upgraded to Articulate 360. I am using MS 2016, Windows 7 and DO have Service Pack 1.  The Articulate ribbon shows up in PPT, but the add-ins won't load.  I've tried everything--- adding them manually under Options- Add-ins... but they don't "stick."  I get several error messages:

"Sorry, for some reason, PPT couldn't load the C:\Program Files(x86)\Articulate\Presenter\articulate.ppa add-in." ex.

The buttons on the ribbon that appear don't work, and it doesn't allow me to normally close PPT.  Instead, it says "PPT has stopped responding"- it spins for a few seconds, and then forces a shut-down.

I've tried uninstalling Articulate 360 and re-installing it multiple times with no success.  Any ideas for me?  Thanks.

1 Reply
Leslie McKerchie

Hey Julie,

Thanks for reaching out and sharing all of the troubleshooting you've gone through.

It sounds like you're doing all the right things, so I'd like our support team to work directly with you to get you back up and running.

I've opened a support case on your behalf and you should be hearing from someone soon.