Has anyone else experienced a problem with slides containing hyperlinks showing up blank when viewed with the mobile App on an iPad? The hyperlinks are inserted with PPT - not in the resource section of Articulate. Any ideas would be greatly appreciated - Thank You!!!
Ok - here is a weird solution. If I use a shape and have the hyperlink associated with the shape, instead of a text based hyperlink, it works. This can be a work around, but I would prefer to have the text hyperlink if there is another solution. Thanks again!
I am having problem of hyperlinks not showing up (not text shown) when a presentation done in PPT is published using Studio '13 onto via Articulate Online. Links show and work ok on Windows or Mac browsers but none of the text shows and no links work in the i-Pad.
This does not seem to be related to objects being hidden or anything like that as it is a just a text PPT slide with text hyperlinks and no animations. A bit embarrassing as we have hundreds of students lined up to start accessing the material.
Yep... My experience was it was not associated with any hidden or animated objects, just straight up hyperlinked text. Creating a rectangle shape and linking the shape, not the text in the shape, worked great as a solution.
Thanks for your response. We have a several presentations that have pages like the last one in this presentation which looks really straightforward but all the ones I have tested have the issue shown in the attached screenshots. Blank body text on i-Pad but fine in Chrome (etc). Also in this presentation there are some other earlier links which are in separate shapes but again the text containing the hyperlink does not render on the i-Pad.
I have not tried Natalie's approach because it would be fine for a one off but not really good for repeated use and many links. I found that link pages like this on i-Pad worked fine in the past and the only change I am aware of at this end was upgrading to the latest release of Studio.
Thanks for testing this. I am using the latest version of Presenter '13 - that is 5: 1412.920 and checking for updates says there are none available so that does not seem to be the issue.
The view you are showing on the shared link is the HTML5 file. When I run this on my i-Pad it stays in the web-browser rather than loading the Mobile Player App. So this is not the view people get when they access our versions of the publication from Articulate Online as it invokes the App. Is there a way you can test that AMP version?
All the symptoms suggest to me this is an issue with the Articulate Mobile Player or with the files as published for the AMP. So I have guessed the solution ... which is not publish for the App and tell our students to view in the browser on the i-Pad as it seems the HTML5 files should work. I have tried this for one presentation and it works so will repeat for others. However, it would be great if it could be fixed so it also works on the Mobile Player.
I thought I mentioned AMP earlier Leslie, but now I realize that was in the other thread where I posted a similar comment before finding the related item. Thanks for the follow up.
Just an update on this issue where Text Hyperlinks were not visible when viewed in AMP has been fixed in the latest update of Articulate Mobile Player version 4.0.
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Ok - here is a weird solution. If I use a shape and have the hyperlink associated with the shape, instead of a text based hyperlink, it works. This can be a work around, but I would prefer to have the text hyperlink if there is another solution. Thanks again!
Hi Natalie!
Not sure if your issue is related to this issue.
I am having problem of hyperlinks not showing up (not text shown) when a presentation done in PPT is published using Studio '13 onto via Articulate Online. Links show and work ok on Windows or Mac browsers but none of the text shows and no links work in the i-Pad.
This does not seem to be related to objects being hidden or anything like that as it is a just a text PPT slide with text hyperlinks and no animations. A bit embarrassing as we have hundreds of students lined up to start accessing the material.
Yep... My experience was it was not associated with any hidden or animated objects, just straight up hyperlinked text. Creating a rectangle shape and linking the shape, not the text in the shape, worked great as a solution.
Thanks for sharing Natalie! Glad you were able to find a solution.
David - if you need us to have a look at your project, please share your Articulate Package.
Hi Leslie,
Thanks for your response. We have a several presentations that have pages like the last one in this presentation which looks really straightforward but all the ones I have tested have the issue shown in the attached screenshots. Blank body text on i-Pad but fine in Chrome (etc). Also in this presentation there are some other earlier links which are in separate shapes but again the text containing the hyperlink does not render on the i-Pad.
I have not tried Natalie's approach because it would be fine for a one off but not really good for repeated use and many links. I found that link pages like this on i-Pad worked fine in the past and the only change I am aware of at this end was upgrading to the latest release of Studio.
The Package is attached as requested.
Thanks for sharing David. I was not able to re-create the issue that you are reporting and the published content looks as expected on my iPad.
http://s3.amazonaws.com/tempshare-stage.studio.articulate.com/prp19e1pttbuv5a45m5401kso1hr14/presentation.html
I do of course have the latest version of the software though, so perhaps you should as well.
Hi Leslie,
Thanks for testing this. I am using the latest version of Presenter '13 - that is 5: 1412.920 and checking for updates says there are none available so that does not seem to be the issue.
The view you are showing on the shared link is the HTML5 file. When I run this on my i-Pad it stays in the web-browser rather than loading the Mobile Player App. So this is not the view people get when they access our versions of the publication from Articulate Online as it invokes the App. Is there a way you can test that AMP version?
All the symptoms suggest to me this is an issue with the Articulate Mobile Player or with the files as published for the AMP. So I have guessed the solution ... which is not publish for the App and tell our students to view in the browser on the i-Pad as it seems the HTML5 files should work. I have tried this for one presentation and it works so will repeat for others. However, it would be great if it could be fixed so it also works on the Mobile Player.
I will do so David. I did not realize that you were utilizing the Articulate Mobile Player.
Thank you again for the additional details David. I am able to see the issue that you are reporting and will follow up with our QA Team.
I thought I mentioned AMP earlier Leslie, but now I realize that was in the other thread where I posted a similar comment before finding the related item. Thanks for the follow up.
No problems David. I will update this thread when I have an update to provide.
Hi all,
Just an update on this issue where Text Hyperlinks were not visible when viewed in AMP has been fixed in the latest update of Articulate Mobile Player version 4.0.
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