Hyperlinks issue

Mar 19, 2012


I am trying to figure this hyperlink issue out. I am converting current PPT decks to Presenter, and there is a menu slide and from there, it links out to different part of the PPT. Here is my confusion, says I have 2 buttons in this menu slide. The first button links to slide without title and it works fine in the preview. The second button links to slide without the title too and it does not work at all. Can someone help me figure out why? Just to throw a curve ball, I did a quick experiment with totally new PPT deck, and with the same scenario, it works totally fine. So, I am really stumped with this. Any suggestions are welcome.


5 Replies
Peter Anderson

Hi Benny,

Hyperlinks you include in PowerPoint will be respected in your published output. However, not all hyperlink options are supported in Presenter.  For more details, please see this helpful article

Also, be sure to test your content in its intended environment: Web server, LMS, Articulate Online, or CD. If you are testing your content locally, publish for CD. Testing hyperlinks in Preview is not supported. You will need to Publish your presentation for proper testing.

Peter Anderson

If you'd like, Benny, you can send us your files so we can take a closer look and try to determine what's going on. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!

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