Hyperlinks not working after installing Presenter '13

Nov 12, 2013

In Presenter '09, I was able to hyperlink to a Web page without any difficulty. I created a text box with the complete URL (see attached) and when the user hovers over that URL in the published presentation, the cursor changes to a hand and the link becomes active. A left mouse click on that link takes you to that URL in a new window. I republished this in Presenter '13, only to discover that hovering over the same link doesn't produce the same result. I did a search of the forums and could not find an answer. Any help would be appreciated to point me to guidance on how to make this an active (clickable) link in Presenter '13. And yes, I'm aware this doesn't work in the preview, only when published.

A secondary question, will this kind of hyperlink to a Web page work with a published HTML5 presentation?

presenter09-hyperlink.gif

38 Replies

Penelope Kuhn

10 years ago02/18/14 at 4:49 pm (UTC)

I am having an interesting, related issue. I have a short little course and one of the PowerPoint (v 10, on Windows 7) slides has 8 hyperlinks to Studio 13 Engage Interactions. The first and last hyperlinks work when I publish but the others all default to the last hyperlink. ?? All of my other hyperlinks in this course work fine. I have followed/tried every tip I've seen online, best practices, etc. etc. and have remade the slide, yada yada yada. Any new ideas???

Justin Grenier
Staff

10 years ago02/19/14 at 10:20 am (UTC)

Good Afternoon, Penelope.

Were two or more of your Engage Interactions created from the same project file using Save As, by chance?

If so, this sounds like a known issue that will be fixed in the next software update for Presenter. In the meantime, you can avoid this behavior by creating each interaction from a new project file rather than using Save As to create duplicates.

Please let us know what you find, and have a great day!

Penelope Kuhn

10 years ago02/19/14 at 2:02 pm (UTC)

Interesting!!! That may in fact be the problem. I made a template file for the colors/etc. and kept reusing it. Very interesting indeed. So I'll try remaking each interaction. Thank you so much. I never would have thought of this one.

Penelope Kuhn

10 years ago02/19/14 at 3:54 pm (UTC)

THAT WAS IT!! Ahhhhhhh. As always, Articulate saves the day. Thank you so much.

Leslie McKerchie
Staff

10 years ago02/20/14 at 8:31 am (UTC)

Glad you were able to get the assistance that you needed here Penelope! Thanks for sharing your update

Jim Powell

over 9 years ago10/12/14 at 11:16 am (UTC)

My problem today with links is they just disappear in the Articulate Mobile player.

I spent hundreds of hour configuring a really really involved process flow that involves over 100 slides and links and while they work on the web, the links are NOT EVEN VISIBLE in Mobile player. All that work. I'm wondering if it's some kind of corruption issue. My presenter files crash pretty frequently.

Leslie McKerchie
Staff

over 9 years ago10/13/14 at 1:36 pm (UTC)

Hi Jim!

Are you referring to resources within your course? This functionality is not available in the Articulate Mobile Player as you can see here.

Amy Esposito

over 9 years ago01/14/15 at 5:37 pm (UTC)

same issue today; this should be fixed.

Leslie McKerchie
Staff

over 9 years ago01/14/15 at 5:50 pm (UTC)

Hi Amy! Can you explain what particular issue that you are having? It seems that many different situations have been shared in this thread and reached resolution.

Mark Stewart

over 8 years ago10/22/15 at 5:02 am (UTC)

i'll add my 2 cents even though it is an old topic...

I am in the process of updating my eLearns which I developed in Studio '09. Finding a few quirks like this hyperlink issue.

I noticed it was sensitive in regards to where the 'shape' with the hyperlink sits. It cannot be in a group as previously identified, however it also must not be placed behind any shape (even if it is a fade which you put in place, like I did) ensure your shape with the hyperlink is brought to the front of the slide by re-ordering the selection and visibility.

Works a treat for me, hopefully other people find this helpful.

Christie Pollick

over 8 years ago10/22/15 at 6:28 pm (UTC)

Thanks for your input, Mark! :)

Dirk Manuel

8 years ago02/26/16 at 4:33 pm (UTC)

This kind of sucks. Under Articulate Presenter 09 I could attach a file as an Attachment, and then hyperlink to that from any slide, via a relative link to the data/downloads folder. In Presenter 13, relative links are apparently no longer supported, and the workaround is to load the file to the root directory and use the unqualified file name as the hyperlink destination. Which means that if I want to include the file under Resources, and hyperlink to it, I end up having TWO copies of the file in my Player. Not to mention having to go and manually copy the file into the Player folder every time I publish, as Articulate will just remove it every time it re-generates the output. Seems to be a major step back to me...

Leslie McKerchie
Staff

8 years ago02/26/16 at 7:01 pm (UTC)

Hi Dirk!

Sorry to hear that you are disappointed.

Our hyperlink support for Presenter '13 can be found here. If you need to link to a file, we recommend publishing the file to a server and linking to the URL and the method you are referring to is unsupported as documented in the same article shared.

If you wish for this to be handled differently, you are welcome to share your thoughts with our product development team here.