Issues with Mozilla 11 saving scores

Dec 19, 2013

I was perusing your forums for issues related to mine and was not able to find anything so far.

We are currently using '09 Presenter and we are noticing an increase of scores not saving, most all of the users reporting using Mozilla 11.

Due to administrive restrictions, I am not able to run  on Mozilla 11 - I currently use IE8.

Is this possibly a known issue with course scores not saving on Mozilla 11?

We have been recommending users try our courses using IE or Chrome as a result of the issue but we're hoping to diagnose and resolve the problem.

In advance, thank you.

11 Replies
Christine Hendrickson

Hi Kristine,

I hate to ask, but I'm afraid I need to make sure - do you mean Internet Explorer 11, by any chance? The latest version of Mozilla Firefox is 26. If you're actually using Firefox 11, that version is quite outdated. 

There are known issues with Internet Explorer 11, which is why I want to make sure we're clear on which one is currently causing issues for your projects. 

Here's information on the issue we're currently investigating with IE 11, as well as a workaround:

Articulate Studio '09 Content Won't Track in an LMS When Viewed in Internet Explorer 11


Leslie McKerchie

Hi Kristine!

I am not aware of any issues specifically related to that browser. 

You mention that 'most' of the users report using that and that you have recommended that they try different browsers. Have you had any report back from users yet? Perhaps it is specific to certain machines.

What LMS are you using? Is your Studio '09 up-to-date?

Kristine Wiscarson

This is our own LMS, and we are still experiencing an issue - hope you can help.  The bulk of the problem seems to be with users accessing the courses using Mozilla 11.  Our system has an "auto detect" function when users are filling out the form it will detect which browser they are using.

Unfortunately we have not had a lot of feedback when we are recommending users try accesssing with different browsers  -- could be an indication that it worked.

I updated Studio '09 back in the summer, with the March update 2013 update.

Any suggestions?

Christine Hendrickson

Hi Kristine,

It seems strange that users are actually running that version of Mozilla, to be honest :) That may explain a bit of the confusion. 

I wonder if those specific users are unable to update their browsers due to company restrictions, etc.? 

In either case, if it's specific to the version or an option they have disabled/enabled on the browser, the only way to know for sure would be to have access to that earlier version or a learner that's running it to determine what's happening. 

I cannot run 11 on this machine, from what the system requirements are showing on the Mozilla site:

Operating Systems
  • Windows 2000
  • Windows XP
  • Windows Server 2003
  • Windows Vista
  • Windows 7

I also can't seem to find a download page for that version - I believe it's archived. 

Are you able to communicate with one of the users that's running this version?

Christine Hendrickson

Hi Kristine,

Hmm. So the same issue is occurring for both Google Chrome and Mozilla 11? 

Have you tested your course in SCORM Cloud?

This would help us determine if the issue is related to an LMS issue, since it's happening across multiple web browsers.

If you're using AICC content please take a look at the article below for testing information:

Articulate Support - Testing AICC content at SCORM Cloud

Let me know how it goes, if you can.


Dave Newgass

Perhaps a bit of a post hijack but it may be related somehow....

I just posted (prior to finding this thread) an issue I am having specifically with IE11 users and the'exit' button.

I tried the first 'fix' in THIS KB but that didn't work.

Does Studio 13 solve these issues?

IE is the dog's gives me the most problems and support tickets!  

Christine Hendrickson

Hi Dave,

I just responded to your earlier post. We've been working with Kristine in this thread quite a bit. 

I'm afraid the issues are not related, and it might be best to communicate in the thread you originally posted. 

This will hep in avoiding any confusion regarding the original issue posted here.

I'll reach out to you again through your post, since it seems the information I've shared there has already been attempted on your end.


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