This week my Studio 13 has started to crash and lock up when I go into my "Player" to update my presentation. I get an error report "Unhandled exception has occurred in a component in your application" when I scroll down the error message I see a comment about JIT Debugging is enabled, any unhandled exception will be sent to the JIT debugger registered on this computer rather than handled by the dialog?? I am no computer expert, can some one please advise?
I followed your advice, by uninstalling Studio 13 and re=installing, but now its worse, every time I hit the "Player" button I get the Articulate Error message box come up. I have tried different Power Points but the same happens.
Good Morning, I now have it working but another problem! what in the world is happening? The problem I have now is that when I copy a PowerPoint slide with an embedded flash, I publish the material and my page is now blank, can you help on this issue please. I am sorry to be a pest to you, but I am no computer expert and since having Studio 13 there is nothing but problems, 09 was good.
5 Replies
Hi Paul!
If Articulate Studio '13 isn't working properly, a simple repair may fix the problem.
I followed your advice, by uninstalling Studio 13 and re=installing, but now its worse, every time I hit the "Player" button I get the Articulate Error message box come up. I have tried different Power Points but the same happens.
Hi Paul!
A little more involved, but please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Studio '13.
If you need assistance with this or would like to reach out to our support team, you are welcome to do so.
Good Morning, I now have it working but another problem! what in the world is happening? The problem I have now is that when I copy a PowerPoint slide with an embedded flash, I publish the material and my page is now blank, can you help on this issue please. I am sorry to be a pest to you, but I am no computer expert and since having Studio 13 there is nothing but problems, 09 was good.
Hi Paul! Sorry that you are having so much difficulty. Are you working locally?
If you need us to take a look, you are welcome to share your Articulate Package with us here.
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