Unhandled exception - the system cannot find the file specified

I just installed Articulate Studio on windows 7 pro 64-bit. When attempt to open up the program I get unhandled exception errors. For instance, when clicking the desktop link for presenter on the desktop and selecting "Launch powerpoint" i get an unhandled exception.

Engage throws an exception as well.

I've already tried reinstalling the entire suite of programs and the computer is completely up to date (Windows and Microsoft updates).

Screenshot: http://imgur.com/hI4aKsg

Any ideas?

3 Replies
Christine Hendrickson

Hi Kevin,

Can you confirm that you're running the 32-bit installation of Office 2010, please?

Microsoft released a 32-bit and a 64-bit version of Office 2010. Microsoft recommends installing the 32-bit version, and Articulate Presenter '09 will only work with the 32-bit version. Presenter '09 also will not work with the Click To Run version of PowerPoint 2010.

For more information, please review the following article:

Which version of Office 2010 should I install, 32-bit or 64-bit?

Let me know if you're already running the 32-bit, or if changing over doesn't resolve the issue.

Thanks!