No Articulate Tab in PowerPoint 2010 / Win 7

Jul 13, 2011

Just got a new PC at work running Windows 7 64 bit Enterprise Edition and MS Office 2010 Professional. Installed Artculate Suite 9, version 8. When I go into PowerPoint, there is no tab for Articulate. If I click on the Presenter icon on the desktop, and then the Launch PowerPoint button on the splash screen, I get this message:

"Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.

The system cannot find the file specified."

I need a quick response to this one as projects need to get done soon.

Thanks for any advice on fixing this.

7 Replies
Brian Batt

Hi Dennis,

Microsoft released a 32-bit and a 64-bit version of Office 2010.  Microsoft recommends installing the 32-bit version.  Articulate Presenter '09 will only work with the 32-bit version.  Presenter '09 also will not work with the Click To Run version of PowerPoint 2010. For more information, please review the following article:

If you continue to have problems, please see the link below:

Dennis Knepper

Is Articulate woking on version that WILL run under 64 bit Office? This is a critical problem since we are a large government agency and an IT policy has been issued that any PC running Windows 7 64 bit WILL be installed with the 64 bit version of MS Office 2010. We will be unable to use Articulate unless a version is made available that runs under this configuration.

Brian Batt

Hi Dennis,

Microsoft recommends installing a 32-bit version, because existing Office extensions, ActiveX controls (like Flash), third-party add-ins (like Articulate Presenter), in-house solutions built on previous versions of Office, or 32-bit versions of programs that interface with Office will not run in a 64-bit version of Office.

To review the recommendation from Microsoft, please see the following TechNet article from Microsoft:

Articulate Presenter will not run under a 64 bit version of Office at this time.

This discussion is closed. You can start a new discussion or contact Articulate Support.