Large presentations gets an error on publishing

Oct 21, 2013

I have a presentation that is 246 slides long that I was able to publish in Presenter '09.  I cannot publish this presentation to the web in Presenter '13 without getting the error of "Articulate Presenter '13 has stopped working."  Although, I can preview slides just fine.  I have been able to publish smaller presentations many times with success.  It seems to get through writing all of the slides including the optimizing images step when it fails after this.  A Temp directory is left in the published folder.  

I did manage to publish it successfully once to completion, but there was no audio despite importing audio for all slides (except quizzes) prior to publishing.   There was a .old Articulate Presenter Project file in the folder when this occurred.  I deleted that file and then re-imported all of the audio (again) and now I am up against a brick wall trying to publish it without this error.  I have a Windows 7 64 bit computer.  This is definitely getting frustrating.  Any help would be appreciated.

16 Replies
Scott Dennstaedt

Leslie McKerchie said:

It is. Glad that it is working now though. Thanks for the update.

Well, it's working for a smaller (but still large) presentation.  I have packaged and submitted the larger one to support for their review.  I still have not been able to get this one to publish to HTML5.  Just a note to the support person that is assigned...the audio is imported for all slides except quizzes.  Quizzes have no imported audio.  Audio was included in the zip file.

Scott Dennstaedt

Figured it out.  Even though I was publishing it to the local hard drive, the *path* when selecting the destination location during publishing had "Network" in the Explorer path.  Something like Network -> MY-PC -> C -> Users ->....  Changing that to Computer -> Local Disk (C -> Users -> ... allowed the presentation to finish without errors.  Subtle issue, but real.

Steven Hunt

I'm really disappointed with Articulate 360.  I cannot compile my programs and I desperately need to do so.  These help threads are years old and it looks like the same errors are occurring 6 years later. I'd ask for a refund but I don't think that would happen and it would be a huge waste of my time.  Unless you have any great insights, I'll be looking at different publishing software and will definitely NOT renew.

Katie Riggio

Hi there, Steven.

I'm very sorry to hear you're hitting a wall during the publishing process. You're right, that should not be happening. 

I'm going to connect you with our Support Engineers so we can get this straightened out for you as quickly as possible. The team will likely need to test an affected Articulate Package, so please use this unique upload link to share it with them privately. They'll let you know their findings, and will delete it after troubleshooting.

Be on the lookout for a follow-up email from, and I'll follow along!

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