Logo is not showing in Mozilla Firefox

Hi Sandra and welcome to Heroes! 

Thanks for sharing all your technical specs too, that is very helpful! It looks like everything is up to date in terms of system viewing requirements. I tested this myself, and uploaded a one slide presentation to Tempshare (http://s3.amazonaws.com/tempshare-stage.studio.articulate.com/prp186i0b7cgvii12se98ri1d1v5m4/presentation_html5.html)  with a logo included and I was able to see it within Firefox.

Since you mentioned loading this into your LMS, can you also try testing it within SCORM Cloud to see if you get the same result? If so, please connect with our Support team so that they can do some further testing. 

Hi Ashley,

I contacted the Articulate Support Team as the logo wasn't showing in SCORM Cloud too.

I got this response:

***

... This is a known issue and has already beensubmitted to our Quality Assurance team for their review. As a workaround youcan use Chrome and Internet Explorer in the meantime.

...

 ***

So I will wait and hope that the problem will be fixed soon

I hope it will be within the 30 days test period as well, because I will have to retest this before we can make a decision weather to buy Presenter 13 or not.

Thanks,

Sandra

Thanks Sandra for the update. Do you have a case number that I could follow along with and check the status for you? 

I have the same issue...am using Chamilo LMS - Scorm 1.2.

The logo displays on Chrome, IE and Ipad but is missing when using fireforx.

Let me know if there is a fix for that.

Amotz

Hi Amotz and welcome to E-Learning Heroes!

This was reported as fixed with our latest update, and you can use the link below to download:

Studio '13 Update 1

thanks

No problem

So we have around 60 presentations already published using the original build (not update 1), and we've just started to hear about this FireFox logo issue. 

Is there anything at all we can do to the existing, published output without republishing with update 1?

Please?

j

Hi Joe! Articulate does not support the modification of published output. It is highly recommended that you update and republish your content with the latest build, which is Storyline Update 4.

Thanks, Leslie. I got some feedback from support that helped me out. 

Also, I believe we've been talking about Presenter, not Storyline.

Thanks,

joe

Awesome, Glad to hear that you got some support. I apologize for my oversight, yes, this is totally the Presenter forum and being on the 'original build' when you are speaking about Presenter, makes MUCH more sense.