7 Replies
Christine Hendrickson

Hi Julie,

Are you adjusting the image after it's been added? It may be that Presenter isn't recognizing the size change. Try saving the smaller logo as a new image file and then add it into Presenter as a logo. It's quite possible that it didn't update correctly, so it's still pulling from the original size of the image.

If that doesn't work, are you able to share the image here? I can try to put it into a presentation and see if I can get it to scale down for you.

Thanks!

Christina Stephenson

I am having this same problem also. Every time I've edited the image, I've saved it with a new file name, deleted the old one from the presentation options, and made sure the correct logo was still listed when publishing. I even tried creating an entirely new template, and it still didn't work. :(

Christine Hendrickson

Good morning Christina,

I apologize for the delay. Were you able to get the logo to work properly for you? If not, can you tell me a little more about what's happening? 

I know you mentioned you've tried this in a new presentation, this makes me wonder if it's an issue with the image file caching. Have you tried taking a screenshot of the image and saving it as an entirely new image? You could paste it into a graphics editor (even just Microsoft Paint), then saving the image.

Let me know how it goes!

Denielle Richards

Hi Christine,

I can't really post the logo because its our client's logo.  The original dimensions of the logo (.png) file are 360 x 216.  When that looked too small in the player, I opened it in Photoshop and enlarged the picture to 720 x 432. When I replaced the logo in the player with this large version it looked exactly the same size.  We are using a .png file format because the logo is white and we want to have a transparent background.

Christine Hendrickson

Good morning Denielle. I hope you had a great weekend!

It sounds like it may be a caching issue with the image. However, without seeing the image and testing this, it's hard to say. 

What you could try is to save the image as an entirely different file (which I believe you've done a couple of times now), remove the image from the presentation. Save the presentation, close it and reopen it. Try inserting the new, smaller image and see if it updates. If it doesn't, close this presentation and create a new, blank presentation. Does the same thing happen?

If the image still doesn't seem to scale properly, you're welcome to send us the files privately. 

Please create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

Attach the .ZIP file to the second page of the following form: 

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks!