Malwarebytes warning -- pptal.exe

Hey there, Jim!

Thanks for bringing this to our attention.

We're seeing the same alert on our end and have reported the problem to VirusTotal as a false positive. We'll circle back as soon as we hear know more.

In the meantime, you can restore the file from quarantine and add that folder to Malwarebytes' Allow List. Here's a quick recording of those steps!

Hi again, Jim!

I'm coming back to share that VirusTotal has added our file to their safe list.

Thank you for reaching out about this, and we're here if you have any more questions! 

Hi

I have just experienced this exact problem with malwarebytes........where do we now stand with this issue?

thanks

Roy

What I did was I uninstalled articulate but before I reinstalled it I made sure that I had the directories allowed to Malwarebytes it seems to have worked. I think. I hope let me know how you do

Hi Roy,

So sorry to hear this!

VirusTotal corrected the issue and added our file to their safe list. 

If Jim's tip doesn't help, our Support team is a click away through this link. They'll work with you closely so we can sort this as quickly as possible for you!

Same with Malwarebytes Premium 4.2.3. Added exception for file, and folder, but have to Restore from quarantine each time.

Have not tried reinstalling

Hi Chris,

Thanks for chiming in as well! To confirm, did you use the option under Allow List to Allow a previously detected exploit to help resolve the issue?

If so, feel free to connect with our team, and they can help you take a closer look at why your file keeps getting quarantined.

Ren (and Katie),

I did not, but have now and it's working. Sorry, I totally missed the video link and added it to the Allow List through the manual option. 

Thanks again!