Missing notes... sometimes
The setup: a pretty standard player with Outline, Notes, and Search Tabs. The text color for the speaker notes in PPT is black. The default view is for the Outline Tab to show when the presentation is viewed.
What's happening is that sometimes (and there's no pattern here that we've been able to see), when switching from the Outline Tab to the Notes Tab on a screen where there are notes in PPT, the notes don't show in the player. If we move forward or backward a screen and return to the original screen, the notes are magically visible.
We've seen this happen in different modules on different machines, but we can't recreate the behavior on demand -- it's just plain random.
Any thoughts, ideas, or suggestions on the cause -- and better yet, a cure -- are greatly appreciated!
Thanks in advance,