mp4 does not play in Articulate

Jun 15, 2017

I cannot get the mp4 video to play in Articulate (pre publishing) .  I was advised to convert it using vlc to avi file but still does not work.

Any ideas, this is urgent

Thanks Jo

2 Replies
Leslie McKerchie

Hi Jo and welcome to E-Learning Heroes :)

You mention pre-publish - does that mean during preview or prior to uploading to the intended environment?

Would you be able to share the .story file that you are having difficulty with or perhaps the mp4 file for me to add to a course? 

If you cannot share here in the forums, you are welcome to share here privately.

This discussion is closed. You can start a new discussion or contact Articulate Support.