3 Replies
Christine Hendrickson

Hi Thomasina,

Thanks for trying that out, sorry to hear it didn't resolve the problem. That's usually the quickest fix for this problem, but lets see what else we can try to fix this for you.

Take a look at this article and find your operating system in the list, and follow the instructions. If the issue continues after following these steps, please let me know.

Thanks again, Thomasina!