Narration not recording
Oct 24, 2011
I am fairly new with Articulate and am having problems getting Presenter to record narration with my microphone headset. Here's what I'm working with:
With my first project, I used HP laptop with Windows XP & Office 2007, Presenter '09 and Plantronics DSP headset microphone. I also use Captivate 5. The narration recorded fine with both Presenter and Captivate.
I had just started my 2nd project in Presenter when I was upgraded to a new HP laptop with Windows 7 and Office 2010. I'm ready to narrate this project, and narration won't work in Presenter. The timer moves when I begin narration, but on playback and checking in Edit Audio, there is nothing.
I checked the settings on the Plantronics mic in Windows; the mic was listed and chosen. Did not change anything. I also checked and the mic works fine in Captivate with the new computer set up. So I know the mic is fine.
Is there any way to check or sync a microphone in Presenter? Or to make sure it selects that particular mic? Any other suggestions?
Thanks very much!
4 Replies
Hi Beverly,
Is the new computer running Microsoft Office 32- or 64-bit? Presenter '09 is not compatible with the 64-bit version.
Assuming you are using the 32-bit version and you're having issues recording using Articulate -> Record Narration, follow these steps to diagnose the issue:
If the steps outlined do not resolve the issue, please let us know if the issue only occurs with a specific presentation or if you are unable to record any presentation.
Have you tried recording audio outside of Presenter, say in Audacity, and then importing the audio into the presentation? This may be a viable work around.
I would definitely recommend Audacity. It's easy to use and provides many editing options & control of the recording features.
For the new user:
I hope this helps! Good luck & happy developing.
Thanks for the fast replies. I think it may be the microphone's driver. I've asked our IT support person to check it out. I may have to buy a new microphone, but that's okay if that'll resolve the problem.
Justin, I had read about the 32-bit version of Office 2010 before it was installed, and specifically asked our IT person to make sure it was that version. I forgot to ask him to be sure when he installed it. I'll check with him to make sure.
Jeffrey & Wendy, thanks for the suggestion. Unfortunately, I'm unable to use Audacity here at work. Our company's security settings won't allow the use of open-source software of any kind. But it did give me a thought...maybe I could record the narration on blank slides in Captivate and import the audio files into Presenter. But when I tried a test, the mic is not working in Captivate now. That's why I think it's the driver for the mic. I'll post a solution when I get it.
Thanks again for the help. This forum is awesome!
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