8 Replies
Jeff Leaf

Hi Leslie,

Thanks for getting back to me.  I tried your suggestion.  I also updated to the latest version of Flash.  In addition, I started a brand new slide show to test.  No luck.  The darn Narration tool opens, but nothing works on it except Save & Close.  I can't record or even advance to the next slide.  Any other suggestions?

Leslie McKerchie

Thanks for the update Jeff. Did you try in a new file or just a new slide?

If you're unable to record narration in Articulate Presenter, confirm that your PowerPoint presentation is located on your local hard drive (typically your C: drive). Working on a network drive or an external USB drive can cause erratic behavior.

If the issue persists on your local hard drive, see if you're able to record via PowerPoint:

  • PowerPoint 2013: Go to the Insert tab, click Audio, and choose Record Audio.
  • PowerPoint 2010: Go to the Insert tab, click Audio, and choose Record Audio.
  • PowerPoint 2007: Go to the Slide Show tab, and click Record Narration.

If not, it's likely there's an issue with your sound card or microphone. Make sure your sound card is working and your microphone is plugged into the correct port. You may also need to install the latest drivers for your sound card and microphone.

If this does work, please reach out to our support team here to further troubleshoot since you have already covered the basics (and then some).