Network access

Hi Roy,

My money would be on the loss of narration being directly linked to the shared drive. If you're looking for a place to share content with your colleagues while allowing access to everyone, maybe something like Dropbox would work for you? 

As for recovering the lost audio, you may want to try the steps listed here. 

Let us know how it goes, Roy. Good luck

Thanks for the reply Peter,

Because I (we) work for a government office, storing our finished pieces (the unpublished powerpoint presentatins) on our local drive that only the individual trainer can access is really not the optimum option.  Being a government office, storing our material in Dropbox or other external locations is also not really an option.  Again, just so I am clear, I can record narration to the presentation and as long as I don't closes the presentation, I can edit the narration and publish to the shared drive with no issues.  The problem is when I close the presentation the audio is lost, but only some of the time.  We have found that some of the time, it comes back after 24-hours????   I can go in and see the files (red pptp files) that have been created with content (1000-2000 kb) but once they are openned the data drops to 2kb and the audio is lost.  Is moving the presentations from the shared drive to one PC's local drive, without openning them, an option or will that also cause issues?

Hey Roy!

Thanks for the additional info. Here's what we recommend for working in a collaborative environment. That should help minimize any kind of erratic behavior from working on a network drive, while still allowing others to access it. 

Thanks Pete!  We'll give this a try.

Hi Peter,

So trying to move files from shared drive to C drive.  I can see the pptp files are there in the shared drive and after I move them to the local drive.  Once I open the powerpoint the audio files are gone.  When I re-record the narration and save to the local drive, then re-open the powerpoint, they are again missing.  I have tried recording the narration saving and immediately creating the zip-file but the narration is not being saved.  Am I doing something wrong (I know it is hard to tell via posts) or are my powerpoint files possibly corrupted and need to be re-created from scratch?  At this point I am afraid to open any more training modules to check them and I cannot repair the ones missing narration.  Any help or other advise you can offer will be greatly appreciated.

Really sorry for the trouble, Roy. Would you like to send us the files so we can test them out for you? Anything you send us will be kept strictly confidential. First, create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload. Thanks!

Okay Peter,

I have sent a sample of one of my training pieces and a screen recording of exactly what I am doing (a really nice feature by the way).  I don't think I need to send all of the training pieces as we are going to continue to create them and I am not sure if it is pilot error or a software issue (installed by out IT Department with a small amount of difficulty) that is causing this problem.  Hope to hear back from all of you very soon.

Thanks, Roy! We got the case (both actually, so we'll likely merge the two), and someone will be able to contact you ASAP after reviewing the file and screencast.

Thanks again, Roy.