I have been using Articulate 360 (specifically Presenter 360) for years and all of a sudden it no longer appears in the PPT ribbon! I looked online and applied one of the fixes:
I went to Options/Add Ins/Disabled Items and there were none listed. Then I went to COM/Add Ins and was able to resolve the problem by adding the IPC Handler.
However, every time I reopen a file I need to do this again. How can I fix it more permanently?
Because the tab keeps disappearing every time you open a new course, this is a great scenario for our Engineers to review! A support case confirmation with the details you've shared should be in your inbox now.
Has there been a fix to this issue? I just bought Articulate through my company and have not been able to use it. Dead in the water. My Articulate Tab vanishes when I shut PowerPoint down and restart. It also crashes when I try to Preview or Publish a file. I have loaded the plug in about 50 times so far. Can you please help?
I'm sorry you're experiencing these issues; I'm glad you reached out! I've submitted a support case on your behalf to work 1:1 with one of our support engineers to help get you up and running. Stay tuned; one of my teammates will reach out via email shortly!
3 Replies
Greetings, Nina!
Thanks for writing in. I'm sorry to hear about the missing tab, and you took the right steps below to fix it:
Because the tab keeps disappearing every time you open a new course, this is a great scenario for our Engineers to review! A support case confirmation with the details you've shared should be in your inbox now.
See you there!
Has there been a fix to this issue? I just bought Articulate through my company and have not been able to use it. Dead in the water. My Articulate Tab vanishes when I shut PowerPoint down and restart. It also crashes when I try to Preview or Publish a file. I have loaded the plug in about 50 times so far. Can you please help?
Hello Ron, and welcome to E-Learning Heroes! ⭐️
I'm sorry you're experiencing these issues; I'm glad you reached out! I've submitted a support case on your behalf to work 1:1 with one of our support engineers to help get you up and running. Stay tuned; one of my teammates will reach out via email shortly!