1 Reply
Christine Hendrickson

Hi Linda! Welcome to E-Learning Heroes!

Is this a new installation of the software? If so, you may want to try restarting the computer, first. 

If you have already restarted and you're unable to view the player templates, re-installing is one of the steps we'll take to troubleshoot the issue. Please take a look at this knowledge base article. This article will walk you through uninstalling and installing the software.

If you've tried the steps provided in the article, but you're still unable to view the player templates, please let us know.

Have a great day!