I am building an elearning course with several Engage and a Quizmaker interaction. However, when I try to preview the whole slide deck I get an error message saying that a fault has been detected. This has only happened to me since the Beta update has been made.
I am also struggling with 3 Engage interactions - I can't change the background colour no matter what I do. I have done this with the other Engage interactions but these 3 just don't want to play along.
I have tried to share it in the forum but it does not want to upload my attachments. When I go to support and complete the form and click next nothing happens? Is there another way of getting my files to you?
If your file is too large, that would explain why you may not be able to upload to the forums. I am not aware of an issue with our support link, would you be able to try in a different browser?
8 Replies
Hi Adene! I have sent you a PM for clarification.
Hi Adene! Thanks for confirming the current version that you are using.
Would you be able to share your Articulate Package for me to have a look?
If you are having problems with multiple projects, perhaps a repair will assist you.
Hi Leslie,
That would be great thank you. How do I send it to you?
Thank you!
Adene
Hi Adene! You could share here in the forums, or if you are unable to, you can share here in support. Just be sure to reference this forum thread
Hi Leslie,
I have tried to share it in the forum but it does not want to upload my attachments. When I go to support and complete the form and click next nothing happens? Is there another way of getting my files to you?
Thank you.
Hi Adene!
If your file is too large, that would explain why you may not be able to upload to the forums. I am not aware of an issue with our support link, would you be able to try in a different browser?
I tried the support site again and now it works! I have uploaded my files. Thank you so much!
Thanks for the update Adene! I can see where you got your case submitted (00412051) and are working with Rowie
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