Notes problem in frame.xml

Hi Mario!

Can you help me understand the problem that this is causing you?

Is this something that we would be able to reproduce via your Articulate Package or is this only reproducible when using the SDK?

Hi Leslie,

Sure I can! Sorry for that.

You can reproduce the problem publishing a PowerPoint project, writing text on some slides.

Once the publishing is done, the file will be founded inside the folder "presentation_content", inside the project. At the end, you can see the notes you wrote inside tags.

Good Afternoon, Mario.

How does this problem manifest itself from the learner's perspective? What's the specific problematic behavior that your learners are seeing? Will all learners see this problem, or only learners who are using courses that were customized using our SDK?

Thanks for clarifying!

Hi Justin,

I also have the same concern about this issue. Actually, my concern is for the learners who are using courses that were customized using the SDK. I just updated my presenter yesterday and found out that when I published a course, I noticed that the 'first notes' that presenter can found on a certain page, overrides the following notes or the rest of the notes of each page. This is not how it works on the previous version and the SDK works fine.

There was no problem when using the Default Skin. But using the SDK might be an issue. So it may looks like when navigating to each page using the SDK, It displayed the same notes (notes were not changing). I think mainly because of this issue.

Thank you for great support.

Thank you for the clarifying details, Franceley.

I have asked a member of our team to investigate this issue further, and we will update this Forum Thread with our findings. Thanks again!

Looking forward for the updates.

Thank you Justin for your help.

Good afternoon,

Sorry for the delay in answering your post, Justin. It's exactly how Franceley describes. Thank you for that!

The issue won't be seen if you use the default skin. That's because the default layout gets the notes from a swf file in notes folder, inside the published project. So the text content inside the xml file works as a second source, I believe.

If you publish a project with notes, open the file frame.xml inside the folder "presentation_content" of the published project, and scroll to the bottom of the file, you'll get a similar result as the image I attached to the post.

Thank you for the support.

Good Afternoon, Franceley and Mario.

We have reviewed the behavior you described and we were able to duplicate your issue. We have submitted the problem to our Quality Assurance team for their review. As a workaround you may need to change the XML manually, as you described.

I cannot offer a time frame for when or if this issue will be resolved, so please continue to take advantage of the workaround if you encounter this issue in the future. We will keep this Forum Thread updated with any developments.

Thanks again for bringing this to our attention!

Hi, Are there any updates to a timeframe for a workaround?

Thanks

Hi Divya,

I don't have any updates to share around the issue that Justin reported to our QA team. He did share this forum thread with them, so that they'll be aware of the number of users who are impacted. When we have additional information to share we'll be able to update you all here.

Thanks for checking in!

Good Morning, all.

I wanted to briefly revisit this Forum Thread to share that this issue was fixed in Update 4.  Please see this article for more information, and let us know if you need anything else.

Thanks!