Notification - Your Articulate Presenter project cannot be upgraded to the Articulate presenter '13 file format?

Hi Paul,

Sorry you're having issues! Did you install the latest version of Articulate Presenter (Update 5)? According to this article in the support pages, it appears that some users were having this issue with Update 3, so try updating your version if you haven't already done so (click on the "About" button in the Presenter tab to see which version of Presenter you are running).

If you are already running the latest version, create an Articulate Package of the project files, and upload the resulting zip file to us. 

Hope that helps!

Allison

I have Update 8, but recently upgraded to Office 2016 Pro Plus.  Now I get the above error when attempting to edit existing quizzes.  So I removed the old ones, and decided to re-add them, and receive the same error.  I saved the file to a new file name ... same error.  This is getting really old.  Can someone PLEASE help me?

Hi Sue!

Does this mean you are getting the error on the same project file?

If it's just one file, you may try the following:

1. Open a new, blank presentation in PowerPoint.
2. Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
3. In the Reuse Slides panel, click the Browse button and choose Browse File.
4. Browse to your original PowerPoint file and click Open.
5. At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
6. Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
7. Save the new presentation and republish.

Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.

If you are having an issue across files, I would advise a repair of your software as detailed here.