Old Presenter Files Republished Not Playing
May 25, 2018
I've already submitted a ticket about this on a previous course earlier this week but I haven't heard anything back, so I'm taking this to the discussion boards - this time with the same issue but another course. This was created in Presenter and I tried to update it and republish it in HTML5. When I upload to my LMS, it will not play. I just get the spinning wheel. I've tested in SCORM Cloud and they won't play there either. I think it has something to do with the video files because other old presenter files I am updating are okay - but they don't have video. I am attaching the file here - Hopefully someone can help.
Thanks
2 Replies
my fault - they had responded to the issue with the other eCourse - it was in my junk mail. It has something to do with my terms and conditions slide. I'm going to troubleshoot on that and see if it fixes the issue with this course too.
Thanks for the update, Kristen! And no problem - we want to be sure we get back to you with some solid help.
I didn't see your case under the email associated with your E-Learning Heroes profile. If you want to let me know the case number, I'm happy to follow along there as well. Hope you're making out well!
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