Hi Everyone, I cannot get presenter to work on a computer with windows 10 and Office 2016. I installed the latest update, but that didn't help. The Articulate Studio menu bar appears to be active, but nothing happens when I click any of the buttons. Any ideas.
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We have not released any support documentation about Office 2016 yet, but as Nadia mentioned, you could try to repair your software to see if that alleviates the issue.
Nadia - just wanted you to be aware that your signature is attached here and you are welcome to pop in and edit if needed.
I am having a problem with a newly purchased and installed version of Studio 13. I installed it in a HPZ230 Workstation running Windows Professional 7 and Microsoft Office 13 with PowerPoint 13. It's functions to a point and then when I try to Preview a large amount of slides with in the PPT environment it crashes . If I try and preview 20-3- slides with Presenter Video in each it's OK but no matter the size I choose to Publish I get the Articulate Crash page.
I have Studio 13 on a SONY VAIO Laptop which has been my work horse for the past 3 years and all is fine but I need this 2nd new computer with License for additional work that's come my way. I have a large amount of work and deadlines that need to be met.
Can someone please help me, it should not be this way. I have an Articulate On-Line account also for proofing and I'm not able to publish to that either.
The first thing that come to mind is where are you saving your files? I have found it that Studio works best when the files I am working are saved to my local hard drive.
I have found working from a network drive or cloud storage can cause problems.
Sorry to hear that you are having difficulty. Are you having difficulty with just one project or across projects? If you are having general issues, I would advise the repair I shared above. If just one file, perhaps you have some corruption that could be corrected by utilizing a new file and importing those slides.
Hi Richard and thank you for the follow-up.
I'm presently using the C-Drive because the External Drive has not shown up yet.
On my SONY VAIO I use an external 1Tb Passport type drive and all works well.
I have only 2 PPT projects on this new Desktop and 1 did Publish fine but only once.
I just updated the latest version of Studio this morning and now having a problem connecting to the Registration Server, not going well today
I need to bring in a new project and try that to get some basis for my issue.
Gordon
Sorry for the delay - but I did want to share that Office 2016 is now listed as a part of the supported versions of Office. We did not add any specific Office 2016 features to Studio though. If you're still having difficulty with Office 2016, we'll want to have you connect with our Support team.
8 Replies
I am using it also on my PC windows 10 and it is working fine. Just had to uninstall and reinstall again ..:) It is working fine now. All the best.
Can I ask you to drop me an email if you have any questions?
Many thanks in advance.
Kind regards
Dr Nadia Siddiqui
?E-learning and Training Consultant?
Mobile: +44 (0)7933 664994
Email: nadias@ts4training.com
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Hi Richard!
We have not released any support documentation about Office 2016 yet, but as Nadia mentioned, you could try to repair your software to see if that alleviates the issue.
Nadia - just wanted you to be aware that your signature is attached here and you are welcome to pop in and edit if needed.
I am having a problem with a newly purchased and installed version of Studio 13. I installed it in a HPZ230 Workstation running Windows Professional 7 and Microsoft Office 13 with PowerPoint 13. It's functions to a point and then when I try to Preview a large amount of slides with in the PPT environment it crashes . If I try and preview 20-3- slides with Presenter Video in each it's OK but no matter the size I choose to Publish I get the Articulate Crash page.
I have Studio 13 on a SONY VAIO Laptop which has been my work horse for the past 3 years and all is fine but I need this 2nd new computer with License for additional work that's come my way. I have a large amount of work and deadlines that need to be met.
Can someone please help me, it should not be this way. I have an Articulate On-Line account also for proofing and I'm not able to publish to that either.
Sincerely,
Gordon
Gordo@atlanticvideoproductions.com
617-548-9565
Gordon,
The first thing that come to mind is where are you saving your files? I have found it that Studio works best when the files I am working are saved to my local hard drive.
I have found working from a network drive or cloud storage can cause problems.
Regards,
Richard Michna
richard.j.michna@gmail.com
Sent from my iPhone
Hi Gordon!
Sorry to hear that you are having difficulty. Are you having difficulty with just one project or across projects? If you are having general issues, I would advise the repair I shared above. If just one file, perhaps you have some corruption that could be corrected by utilizing a new file and importing those slides.
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Hi Richard and thank you for the follow-up.
I'm presently using the C-Drive because the External Drive has not shown up yet.
On my SONY VAIO I use an external 1Tb Passport type drive and all works well.
I have only 2 PPT projects on this new Desktop and 1 did Publish fine but only once.
I just updated the latest version of Studio this morning and now having a problem connecting to the Registration Server, not going well today
I need to bring in a new project and try that to get some basis for my issue.
Gordon
Hi Gordon!
Thanks for the update. If you continue to have registration difficulty, please reach out to our team here for assistance.
Hi Gordon,
Sorry for the delay - but I did want to share that Office 2016 is now listed as a part of the supported versions of Office. We did not add any specific Office 2016 features to Studio though. If you're still having difficulty with Office 2016, we'll want to have you connect with our Support team.
This discussion is closed. You can start a new discussion or contact Articulate Support.