I'm using Office 2010 (32-bit) and Presenter '09. Things seemed to be working just fine until today. Now no matter what I try to do, the whole thing freezes up and becomes unresponsive. When I force it to close using my task manager, I get a message indicating that PowerPoint has encountered a serious problem with the Articulate Presenter ribbon and that I should disable the add-in.
You may encounter the following error message when working with PowerPoint:
"PowerPoint experienced a serious problem with the 'articulate presenter ribbon' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?"
Please review this article for more information and solutions.
Thanks, Peter. Stupid question: do I reinstall Presenter with the same product code I got with my initial download? And will I have to re-load Engage and Quizmaker as well?
Has this problem been addressed in the current version of Studio? That is, would downloading and installing the latest version fix the issue without requiring MS Office be uninstalled?
Presenter '09 - Update 9 is our current version, and you can download it here.
The error message should only occur when the program has crashed for reasons unrelated to Articulate software, though. It relies on a stable install of PowerPoint, so be sure that your presentations, quizzes, interactions, and audio / video resources are located on your local hard drive (this is typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior.
Let us know if you run into any kind of issue, and we'll be happy to help out.
Can you tell me which version of 2010 you have installed, please? Try to make sure you have the 32-bit installation installed if possible.
Microsoft released a 32-bit and a 64-bit version of Office 2010. Microsoft recommends installing the 32-bit version, and Articulate Presenter '09 will only work with the 32-bit version. Presenter '09 also will not work with the Click To Run version of PowerPoint 2010. For more information, please review the following article:
7 Replies
Hi Deb, welcome to Heroes!
Thanks, Peter. Stupid question: do I reinstall Presenter with the same product code I got with my initial download? And will I have to re-load Engage and Quizmaker as well?
Hi Deb,
You can download and install the entire Studio from this link. And yep, just use your original serial numbers to activate. Let us know if you have any trouble. Thanks!
Has this problem been addressed in the current version of Studio? That is, would downloading and installing the latest version fix the issue without requiring MS Office be uninstalled?
Hi Marsha, welcome to the community
Presenter '09 - Update 9 is our current version, and you can download it here.
The error message should only occur when the program has crashed for reasons unrelated to Articulate software, though. It relies on a stable install of PowerPoint, so be sure that your presentations, quizzes, interactions, and audio / video resources are located on your local hard drive (this is typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior.
Let us know if you run into any kind of issue, and we'll be happy to help out.
Thanks!
Hello... I am having the same problem. Office 2010 with Articulate 09.
I have uninstalled & reinstalled multiple times, but keep getting the same error.
I am using a WIndows 7 Laptop to run the software.
Please help!
Welcome to E-Learning Heroes, Vinny!
Can you tell me which version of 2010 you have installed, please? Try to make sure you have the 32-bit installation installed if possible.
Microsoft released a 32-bit and a 64-bit version of Office 2010. Microsoft recommends installing the 32-bit version, and Articulate Presenter '09 will only work with the 32-bit version. Presenter '09 also will not work with the Click To Run version of PowerPoint 2010. For more information, please review the following article:
Which version of Office 2010 should I install, 32-bit or 64-bit?
Also, can you tell me which method you used to uninstall and reinstall? If you haven't tried the steps outlined in the article below, please try that.
Unexpected or erratic behavior in Articulate Studio '09
Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.