PowerPoint stops working when I insert a video form file or a quiz

Hi Linda,

I am sorry you are running into this! It sounds like you have done quite a bit of troubleshooting here, so let's see if we can get you back on the right track.

Have you been able to import your video into a different PowerPoint presentation or does this appear to affect this specific file? 

If it appears that you are not able to import a video into any presentation, a repair of  Microsoft Office might help (the steps are at the bottom of the page). 

If you're still running into issues after the repair steps, please let us know! You can also connect with our Support Engineers here. 

Hello

it is not the specific file - I have tried to load different videos into a number of PowerPoint presentations and it shuts down with all combinations. 

 I have completed the on-line repair of Microsoft Office but has not rectified the problem - also crashes when I open an old Articulate file tat worked a dream

Any help would be much appreciate

thanks

Linda  

Hi Linda,

Thanks for the additional information.

I see that you were able to reach out to our support team as well and Rowie is currently helping you.

Welcome to E-Learning Heroes by the way!

Hello - yes reached out getting support -  un

thank you

Linda