PPT Animations not interpreted

Hi Guido,

I noticed that it's been a very long time since you posted the original thread. You mentioned that the machine using Flash Player 11 doesn't experience any issues, but the one with Flash 10 does. Are you not able to update the Flash player on the machine that's using version 10?

Also, this only happens when previewing, correct? Have you tried publishing the presentation? 

Hi Christine,

It's the other way around:

It doesn't work well with Flash 11, wheras it works OK with Flash 10.

Indeed, it's been a long time since my original thread. At that time I tried all what was suggested, with no joy, and finally gave up. Only a few of the more uncommon animations do not work properly, so I excluded those.

Now considering that I have the updated Office pack, I am recollecting all the problems left aside, and would like to see everything working properly, as it should.

Hi Guido,

Ahhh, I see. I apologize for misunderstanding. You're right, I read it the other way around. 

I did find an article on Microsoft's support page for a similar issue, though it is for Office 2007. Was this file created in Office '07? 

Now, I'm not sure if you're using the Grow/Shrink on text, but if you are, the support article suggests converting the text to an object/graphic. Again, I'm not sure if this will make a difference, but it certainly couldn't hurt to try it. Check out this article for the official workaround steps. 

If that doesn't work, or you're not using text, can you share the file with us, so we can test this on our end? 

Please create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

Attach the .ZIP file to the second page of the following form: 

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks!

Christine,

The case is a "grow&shrink" animation with a picture. I tried also with a figure, with same result. No text. The "bad one" grows only along the vertical dimension. The "good one" grows evenly in both directions, as seen in PPT.

The bad one occured working with PPT 2007,  and occurs now again  with PPT 2010 (in both cases with Flash 11).

No special characters in the names of the objects.

On Monday I will be sending you both published files (the good, and bad ones) and the ppt slide. (I haven't both computers at hand right now).

I believe you may find that in your setup everything works OK (which is what Brian found on our last exchange in 2010). But my problem is here! We wonder: what's wrong with our setup?

Once puiblished, the good one are seen as they should,  with any browser. The bad ones are seen as bad as they are, also with any browser.

Have a good weekend, and thanks for you cooperation.

G

Hi G. I hope you had a great weekend!

I thought about this quite a bit over the weekend. It finally occurred to me that it probably isn't an issue with Flash, at least not the versions. Two years about 11 probably wasn't even a thought yet, nor 10. I'm wondering now if it's an issue with either Office, working with an older file (if you didn't recreate this animation in a new file in 2010), a graphics setting or a setting in PowerPoint, itself. 

I haven't been able to find a case yet, for the files. If you do submit one, please let me know so I can follow along with the progress.

In the meantime, have you checked your DPI? It's a simple adjustment, but it could be a simple fix. If you haven't already, please follow the steps in the article below to adjust the DPI on the machine that's not rendering the animation properly:

Articulate Support > Articulate Presenter '09 DPI Support

Another step you could take would be to compare the two machines. What's different? Are they running different operating systems? What's the resolution set for each machine? You may also want to scan through the PowerPoint options and see if there are any settings that vary between the two machines (Graphics acceleration, etc.). 

Also, and I'm sure you've already tried this, attempt to recreate the animation in a new 2010 PowerPoint file. I'm not sure if you're pulling the presentation that's been created from the original, 2007 version, or not. Again, I'm pretty sure you may have already tried this, but if not, I'm curious to see if there's a difference. 

Hi Christine,

I just submited the Support Case, attaching the pertinent ziped files. Case 00322042

Regarding your last paragraph, I tried with no success.

No joy with DPI either.

I found the following forum  thread, which seems to be on the same line.

http://www.articulate.com/support/kb_article.php?product=ap9&id=8b12dewv56kc

Will try again and see if I find something related with issues related with Language settings.

Will keep in touch. Thanks

Christine:

Success!!

The indications in the above mentioned reference solves the problem.

In Language Setting, changed "."  for ","

Glad to see this issue closed. And many thanks for your encouragement and cooperation.

(Shall we de-activate the Case?)

Regards,

Guido

PD. I am still intrigued with the erratic behaviour we get when publishibg long Quizmakers with many blanck pages. Some times with missing parts, others OK. Absolutely in random...  But this is in another thread I have recently been following with you. I should get back to it and see if we can arrive to a diagnostic. Thanks again.

Guido,

That's awesome news! I'm very happy to hear it. I know it's gone on for a very long time, I'm sure you're very relieved to have it solved

I will take a look at the case and make note of this, for you, as well.

Thanks again, Guido! I'll be a look out for an update to the other thread.

Christine