Presenter 09 Trial Ver - system freezing, slow loading of slide.

Hi,

I'm a long time Articulate Studio 09 (and before) user. We're trying to help a Faculty member in our college to utilize Articulate in his new online course offerings and he has the Trial version of Studio 9 installed now and he has been unable to successfully do anything with it. He has several problems, the biggest of which is that since he installed the trial, it seems that the trial version has crashed his whole system mutliple times. When he opens PPT, the Articulate continue trial window opens, then either won't let him click continue and freezes, or lets him continue then crashes the whole system, forcing a re-boot.

On the few occasions that he manages to get past the continue trial window, the slides of his PPT (36 slides with PPT audio narration) load EXCESSIVELY slowly on the left hand pane of PPT. We were able, once to do preview publish with Articulate presenter, but only once, and then, if you minimize PPT and then maximize again, the slow slide loading happens again.

My question is which of the following are the most likely issue?

1. The install of the trial version is corrupted, and he should re-install?

2. The trial version is still running on the original Studio 09, with none of the updates that those of us with full versions got to fix problems, and if he were to buy the full Studio 09 and update, these issues would disappear?

3. There is something funky going on with his Windows 7 machine that's causing bugs in the Studio 9 trial, and we'll probably never figure it out?

This Faculty member would gladly BUY Articulate Studio 0 (with the free upgrade when it comes) but if he can't get the trial to publish at least one full presentation with audio and embedded flash video on slides... he isn't going to want to spend the money.

What can I tell him? Is there something I can do to help him get his trial version working?

FYI, his system specs:

Windows 7

Core 2 duo

3 GB RAM

PPT 2010

Thanks in advance for any help or advice.

Caelyn Nagle