Working on a course with a remote team - file sharing woes

Hi, eager for your input.

I authored a course in Presenter a couple years ago. Now I'm updating it. I have a designer who lives in another state. I gave him access to the Google Drive folder with the PPT and PPTA files and told him to download them to his local drive. Then he updated the PPT only (switching to 16:9, adding better graphics). I don't want to re-record the audio. 

He re-uploaded the PPT and PPTA files to the Drive folder. When I access them, I see his new version, but when I "preview" the sound doesn't play. 

This course has 30 "lessons" (files) with about 9 mins of recorded audio each. What's the best practice for me and the designer to work on these files and preserve functionality?



3 Replies
Alyssa Gomez

Hi there Michael,

Check out this article which explains reasons why the audio could be missing and steps to recover the files. If this doesn't help, the next step would be to reach out to our Support Engineers for further assistance. They're available 24/7 and will work with you one on one to get this sorted out. :)

Michael Smart

Alyssa - thanks so much for you quick response. I reviewed the link and found the page "Tips for Managing Project Files" and noted the guidance to create an Articulate Package. I can do that when I send my files to my designer. 

BUT HERE IS THE PROBLEM: He doesn't have Articulate software, he's just a graphic designer who does my PowerPoint decks. So he can't save the files as a package to send back to me.

I'm sure I'm not the only person who works with remote designers. What should I do to preserve the audio here? 

Alyssa Gomez

Hi Michael,

I consulted with our Support Engineers on this since I personally don't have experience  working with a Presenter file without Articulate software. Technically the graphic designer should be able to make edits to the PPT file, save the file with the same name, and upload it back into the Articulate Package folder. As long as the PPT and PPTA files have the same name, they'll stay connected. 

Another tip to keep in mind is you can export all of your audio files using the audio editor, and the files will be conveniently named with the slide numbers they were exported from. That will make it easier to re-import the audio back into the file, if needed. 

At this point, I'd recommend sharing your Articulate Package with the original PPTA file with our Support Engineers, and they can try and extract the audio from there. And if you do decide to open a case, let me know the case number so I can follow along, as well.