Presenter '13 crashing when exiting Slide Properties

Hi Erwin!

If you are having this issue across different files in Presenter, I would advise that you be sure that you are working locally and conduct a repair of your software.

Hi Leslie, thanks for responding.

I run all my files locally. I also conducted the repair as advised from another post about Presenter '13 unexpectedly quitting.

I began to run the file again to test and it quit on me again. I'm attaching a screenshot of the error msg. Went ahead and clicked continue and the Slide Properties is just not responding.

Thanks for sharing Erwin! Are you utilizing the same theme or template in the files that you are having difficulty with?

Try the following to see if corruption may be the issue:

1. Open a new, blank presentation in PowerPoint.
2. Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
3. In the Reuse Slides panel, click the Browse button and choose Browse File.
4. Browse to your original PowerPoint file and click Open.
5. At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
6. Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
7. Save the new presentation and republish.

Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.

Yes I am using the Theme or template across 38 different PPT files. I also went ahead and deleted all the video files already in the PPT file and imported new ones directly from my local files. I will definitely try the corruption step-by-step you have provided.

Also, I experiencing this shutdown before I even publish. This error or shutdown is happening as I am exiting Slide Properties before I even get a chance to publish the PPT file.

 Update:

The file finally went thru. So safe to assume their is no corruption with my Theme. I know the file is going to work cause the Articulate GUI looks like this when it's successful, look at the image I've attached.

So, things are working for you now Erwin? That image is misleading for you to say things are working? Were you able to successfully complete and publish your file after the import?

Sorry for the mislead, it's really the only way Ive been conditioned to believe the program is working.

We went ahead with the extreme and remapped my computer completely reinstalled the OS and programs. I started using Presenter this morning and ran it as I normally do. I noticed a bit of difference with speed but as I finished my edits in slide properties it crashed on me. Sent a crash report to the via the GUI that pops up but was not able to add my email address as the program was no responding.

Hi Erwin! Those auto error logs go to our development team for bug reporting and are not tied to individual users. 

If you would like to work with our support team, I advise that you do so here.

Thank you Leslie. I've submitted my storyline. I've attached this forum thread to see if it helps and work with him going forward. Thank you.

Thank you for the update Erwin :)