Presenter 13' Crashing - Power point is unable to save the file

Hi, Nisha -- I'm sorry to hear of the difficulties you are having here and thanks for letting us know that you have uninstalled and reinstalled Studio '13 and PowerPoint 2013. Unfortunately, I do not see the screenshot of the error you have attached. Please be sure to stop over into the thread when you reply vs. replying via email, as any attachments submitted that way will not be accessible here in the thread. (There will be a grey ADD ATTACHMENT button at the bottom of the reply box you can use.)

I'd also like to ask if you can run through a few general troubleshooting steps, as well. Please confirm that you are all working locally, and also see this information on Unexpected or Erratic Behavior in Articulate Studio '13. And just to be certain, please also run through these steps on How to Repair Articulate Studio '13 when you have an opportunity. 

Hope that helps and please let us know if issues persist! :)

Hi Team,

PFA the file & error file too.

Regards,
Nisha

I tried all the trouble shooting steps you have mentioned in ‘erratic behavior in Articulate 13’ but no luck.

Hi, Nisha -- Thanks for your response! Unfortunately, when you reply via email, any attachments you attempt to send will not appear here in the thread to be accessible for review. Please use the ADD ATTACHMENT button in the lower corner of the reply box in the thread to upload your files at your earliest convenience. :)

This sounds exactly like the issue that I just submitted.  I am using PowerPoint 2010 and Just upgraded to Windows 10 about a week ago.   But the technical issue is identical.  I have several programs that will not open at this point.  Thanks.   And, good luck!

Hi, Rick -- Thanks for your input, and I saw your ticket (00665112) has come through to support. You will be contacted via email once your files have been reviewed and I will keep an eye on our engineers' progress and share updates here in the thread for others who may be having a similar issue. 

Hi, Nisha -- Thanks for the update, and it appears that you are still attempting to reply via email. What I will need you to do is click here to be taken into the forum thread itself. Scroll to the bottom of the list, and at the bottom, you will see a blank reply box. If you click in the box, you will be able to type your message, and in the bottom left of the box, you will see a grey ADD ATTACHMENT button.

If you click there, you will be able to browse for your file, and then hit "Post Reply" and your new message and attachment will appear here in the thread.

Or, if you would like to submit your file privately for review, you are welcome to use this form as an alternative. Please let me know if you have any questions, and we'll get you sorted out as soon as possible! :)

Hi Christie,

Submitted Case # 00669123.

Regards,

Nisha

Thanks so much for the update, Nisha, and I received your ticket! I will be in touch via email as soon as I have had the opportunity to review your file. Your patience is appreciated! :)

Thanks a ton Christie.

The repair file zip could repair my damaged files when I followed the instructions.

I guess the problem was with the Flash player version 19.0.0.185.

When I downloaded latest flash player 19.0.0.207 the issue got resolved.

Now my files are working fine after publishing also.

Regards,

Nisha

Hooray, Nisha! I am delighted to hear that solved the issue for you! Please feel free to let us know if you need anything else. :)