presenter 13 files do not load on ipad

Oct 27, 2018

Files compiled using Presenter 13 do not run on my new Ipad but does run on Iphone 6S both under OS 12.1.  I've tried to run this locally (compiled as a Web file) as well as through the Moodle LMS. 

I did compile it as html5. 

I did download the Articulate app. 

 

 

1 Reply
Katie Riggio

Hello, Steve. Welcome to the community, and I'm so sorry you're hitting this snag when trying to view your work on an iPad!

I'd love to help you narrow down why this is happening:

  • Is this happening with all Presenter '13 files or one in particular?
  • In what browser(s) are you trying to view the content?
  • Mind sharing one of your Articulate Package files with us? You can pop it into this discussion by using the Add Attachment button in your reply or share it privately with us by clicking here. We'll try to replicate the behavior in the same environment and let you know our findings.

Looking forward to testing!

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