When I publish to Articulate Online from Presenter 13, the player slide area is empty. I see the slides listed in the menu but nothing under "notes" and the "resources" button and "exit" button do not work. This is something new, a couple of days ago everything was working.
How large a file will upload? I republished the file, opened it on the Articulate site. Everything was fine. I closed it, opened it a couple times on my mac, also fine. Went back to the Windows machine, opened the file and the player was empty. Went over to the mac, opened it and empty.
I initially thought the fact that the presentation I was publishing was large with audio and video might be a problem but then I published the little "test" presentation and the player came up empty with it as well. I had our Articulate administrator check my permissions and that seemed ok. She is working remotely (still on our server) and can see the file with no problems. I've tried it with Safari, Internet Explorer and Chrome--empty player on all.
No, everything looks as it should. I'm wondering if my permissions could be corrupted? At lunch I logged on from home and was seeing an empty player. If our admin deleted me as an admin and a publisher and then put me back would it create a new file or pickup the old one from cache?
I've not heard of this happening before. The word 'server' jumps out at me, so just to be sure when you are working with Presenter and your project files, you are doing so locally, correct? We would not support you working from a network location.
What browser are you utilizing to access the content? I did notice that HTML5 was not marked when I published, and I did include that - just thought about that minor change.
I am working locally. I have previewed the content on Safari, Internet Explorer and Chrome. I can view
all of our previously published content. I was publishing last week with no problems. Our admin person
is working remotely from home in another city and she is able to view the content. After I upgraded to
Articulate 13 I was unable to publish with html 5 checked so I've left it unchecked and files were
publishing just fine.
So, another user can view the content with no issue?
Perhaps you are having a cache problem, have you tried to clean out history/cookies to see if this eliminates the issue?
To update a content item in Articulate Online, simply republish it in the same manner as you did previously. For more information about updating content in Articulate Online, please review this article.
I finally published successfully and I have no idea why this was successful (in that I can view it) and the others
weren't. The others were saying they were successfully published and after publishing back in Powerpoint
when the box comes up telling you publication was successful and asking if you want to "manage content" or
cancel I could see the content when I hit Manage content. However, when I finished and went to the content
list and hit view file, I couldn't see the file in the player. I wish I knew what happened so I could avoid it in
the future.
Thanks for the update and I'm glad you were able to successfully publish your file. You said you couldn't see it in the content list - presumably you were logged in as an administrator to your account? If not, is it possible you had not been given privileges to the course yet?
Sorry if I'm still not following along - the course opens in the sense that you see a player, but the content/slide is blank or just missing? Is it only just one slide, are you able to advance? It sounds like we may need to take a look at your course and the set up in Articulate Online, can you connect with our Support team here?
Thanks Dorna - not sure if you meant to include an attachment here? Reply via email doesn't upload any attachments in the email to the forums - but if you've reached out to our support team I can follow along ther.e
15 Replies
Hi Dorna!
Do you have an example of an Articulate Package that I can take a look at?
How large a file will upload? I republished the file, opened it on the Articulate site.
Everything was fine. I closed it, opened it a couple times on my mac, also fine. Went
back to the Windows machine, opened the file and the player was empty. Went over
to the mac, opened it and empty.
Hi Dorna!
I think the forums can handle about 20 MB. If you have difficulty, or you cannot share in the forums, please share here.
I initially thought the fact that the presentation I was publishing was large with audio and video might be a problem but then I published the little "test" presentation and the player came up empty with it as well. I had our Articulate administrator check my permissions and that seemed ok. She is working remotely (still on our server) and can see the file with no problems. I've tried it with Safari, Internet Explorer and Chrome--empty player on all.
I'm not sure that I'm seeing this behavior. Do you see this behavior in my published course?
http://lmckerchie.articulate-online.com/4780525457
No, everything looks as it should. I'm wondering if my permissions could be corrupted?
At lunch I logged on from home and was seeing an empty player. If our admin deleted me as an admin and a publisher and then put me back would it create a new file or pickup the old one from cache?
I've not heard of this happening before. The word 'server' jumps out at me, so just to be sure when you are working with Presenter and your project files, you are doing so locally, correct? We would not support you working from a network location.
What browser are you utilizing to access the content? I did notice that HTML5 was not marked when I published, and I did include that - just thought about that minor change.
Leslie,
I am working locally. I have previewed the content on Safari, Internet Explorer and Chrome. I can view
all of our previously published content. I was publishing last week with no problems. Our admin person
is working remotely from home in another city and she is able to view the content. After I upgraded to
Articulate 13 I was unable to publish with html 5 checked so I've left it unchecked and files were
publishing just fine.
Dorna
So, another user can view the content with no issue?
Perhaps you are having a cache problem, have you tried to clean out history/cookies to see if this eliminates the issue?
To update a content item in Articulate Online, simply republish it in the same manner as you did previously. For more information about updating content in Articulate Online, please review this article.
Leslie,
I finally published successfully and I have no idea why this was successful (in that I can view it) and the others
weren't. The others were saying they were successfully published and after publishing back in Powerpoint
when the box comes up telling you publication was successful and asking if you want to "manage content" or
cancel I could see the content when I hit Manage content. However, when I finished and went to the content
list and hit view file, I couldn't see the file in the player. I wish I knew what happened so I could avoid it in
the future.
Thanks for your help.
Dorna
Hi Dorna,
Thanks for the update and I'm glad you were able to successfully publish your file. You said you couldn't see it in the content list - presumably you were logged in as an administrator to your account? If not, is it possible you had not been given privileges to the course yet?
Leslie,
I wasn't clear, what I was trying to say is that when I opened the file from the content list I couldn't see
the slide in the player. Thanks.
Dorna
Hi Dorna,
Sorry if I'm still not following along - the course opens in the sense that you see a player, but the content/slide is blank or just missing? Is it only just one slide, are you able to advance? It sounds like we may need to take a look at your course and the set up in Articulate Online, can you connect with our Support team here?
I sent a request to the support team. This is what I am seeing. Thanks for your help.
Dorna
Thanks Dorna - not sure if you meant to include an attachment here? Reply via email doesn't upload any attachments in the email to the forums - but if you've reached out to our support team I can follow along ther.e
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