Presenter 360 - Onscreen Graphic Preview Quality Degraded

Hi Jim- thanks for pointing this out.  We'll do some testing on our end, but to be fair, it's likely that I won't be able to update this discussion until next Tuesday after New Year's Day.  

Are you able to successfully use custom shows in your Studio '13 files?  We did not officially support that PowerPoint hyperlink option in Presenter '13 either, but if you have an Articulate Package to share where that works, we can take a look!

Hi Crystal, yeah it works in '13 as I used it to "hide" navigation from users there I need a slide to branch off somewhere and then return... long story, if you want me to send you a link I'll be happy to send you the pptx file.  

There's no hurry on the degraded graphics part of things, I don't need the preview to see what's on the page as I said, once previewed the powerpoint slide graphic returns to normal, but it's annoying... but I'll survive.  Give me a link to upload the pptx privately and I'll do that.  I don't want to share the powerpoint file other than you folks.  It took many hundreds of hours work on my point to map out the navigation jumps on this.

Cool, thanks Jim!  You can upload that privately here.

I uploaded it with a note explaining the differing behaviors in 2013 vs 360 with instructions on how to follow the slide progression.

Thanks Jim- I'm testing it out now, and I'll be emailing you shortly!

I just thought of something.  I'm using an external monitor through a displayport connection, if you can't reproduce it and no other users notice anything that's probably the issue -- my connection to my external monitor.  I'm trying to reproduce it on my laptop monitor (my primary computer).

Still yellow after exiting and returning.  Let's see if it happens again, first time for me.

Hey Jim,

Looks like this image may be in connection with the issue you and I were discussing here.  

I use an external monitor in addition to my laptop so have them split screen I guess? Mine is a Windows VM though running on a Mac - so my VM stays on my Thunderbolt monitor, and then my laptop I keep other Mac things running. 

Hi again.  Regarding the degraded viewing quality during preview, I submitted this information to our QA team to have a look at why the desktop preview seems to be a bit blurry.  On certain slides, I can see a difference between the authoring environment, the default desktop preview and the mobile device preview.  Once I have some additional information to share, I'll do so here!

Hi, it's actually a MORE Important issue than it might seem, because:

• Sometimes the only way to do a screen-grab of something correctly is to either preview that slide or series of slides, or publish the whole program (very time-consuming).
• Now is the quality of the preview is degrade it adds a HUGE amount of work to actually publish the program just to get a good quality screen grab.
• Take for example a video, you want to grab a picture of the whole page, with the video on something other than the first frame, only way to do that is to preview it (or publish it).

Thanks Jim - and the importance element to you as a user is incredibly helpful to have as our team looks at pain points and solutions for those. Crystal reported it to our QA team and we'll continue to monitor other user impact here in the forums and support cases as the QA team digs into the behavior. 

I updated to the latest build.  I was also on a screen-sharing with one of your senior tech and was able to easily replicate this.  In fact there's no way not to.  It's a nagging problem because I need to do screen-grabs and some of my files take 15 to 30 minutes to publish.  So this hurts. (32 Gb or ram, 2 TB of SSD, very fast processor, maximum power to the CPU, etc).

Actually it seems to happen most with presenter pages that contain a graphic img (I use pngs mostly) and in the process of rendering that .png it fuzzes up the whole thing? So maybe the software is saying "I'm going to save resources rendering that graphic that Jim has on the page, since it's just a preview" and in doing so knocks down the resolution not only of the graphic on the page but the preview of the entire page.  Maybe this is an undocumented "feature" to accelerate multi-screen previews?  That might make sense.

Hi, Jim! I'm really excited to let you know that we just released update 17 for Studio 360 – check out all the new features and fixes here!

One of the fixes addresses an issue where courses would appear blurry when you preview them or view the HTML5 output in Chrome.

Enjoy everything this update has to offer by launching the Articulate 360 desktop app on your computer and then clicking on Studio's Update button. It's that simple 🌟 Thanks again for bringing this to our attention, and we're here if you need anything else!

That's wonderful news I will give it a try I'm just glad that somebody recognize that this was a real issue I went a very long time before that was acknowledged.